Customer Reviews for VEVOR Commercial Food Warmer, 1500W Electric Stainless Steel Steam Food Warmer with Glass Cover, 9-Pan Countertop Buffet Bain Marie with Soup & Perforated Ladles, for Catering, Restaurant & Party

0 stars - they refuse to warranty their items, have tried for weeks to have two items replaced as I have paid for the extended warranty and they refuse to acknowledge and ship the replacement items to me. I am so disappointed in this company, they have good products just are very poor for following up when something goes wrong. There is no phone number to contact them and speak to a real person, only email communication. My business requires these items and they are basically refusing to ship the items at this point due to lack of communication.

This unit was delivered to the wrong address and I had to go there to pick it up. Tracking is terrible and the couriers they use in Australia is the cheapest and nastiest network available. This unit had a fatal defect that saw it last less than ten hours of use. I will be returning it for a refund. I’ve bought from Vevor before and had some issues, but none that were as useless as this unit.

Tengo poco tiempo con ella y ya no enciende … tiene falla eléctrica

C'est un excellent chauffe plat !! Mais il est coulé dans l'un des 4 côtés et je mets la vidéo en dessous et je ne pourrais plus utiliser . Et je demande un remboursement et je commande un autre chauffe plat de 10 bacs cette fois excellent !!. J'attends la réponse et c'est urgent.

This Heather stopped working suddenly. Is the second item that I bought from you that is wrong I need it . Is my busy season at my food truck and This stoped working . What a dissatisfaction. I don’t want money I need a new one asap . Heather suddenly stopped working. Is the second item I bought from you the one that’s broken? I need it. My busy food truck season has started, and this stop has stopped working. What a disappointment! I don’t want money half of the money ; I need a new one as soon as possible. I can sent it back .

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Stopped working. You will never get a response from customer service—they simply don't respond. It's impossible to get through by phone or contact anyone for assistance. They even asked me to disassemble a product that is still under warranty. Absolutely terrible company and even worse customer service. I would not recommend them.

Bought this and it stopped heating up. Tried to get an exchange and was offered $20. I will never shop with this product again Very disappointed

We bought several cases of brats to sell for a fundraising event for our non-profit. We set this up and water spilled all over the floor the entire time. Environmental Health said they would cite us if we continued to use it because it was faulty equipment so we had to scrap use of it altogether and cook from a pot instead. Needless to say it affected our fundraising efforts horribly. The company then wants you to show a video or photo of your issue to send it back and be refunded, as if you have not already suffered enough with their faulty equipment. Talk about adding insult to injury!

Unhappy with this food warmer, the stand by light does not work, the food is warmer at the end where the heating element is, when slow we move food pans around to make sure food is evenly warm. WE WOULD LIKE TO RETURN THIS WARMER.