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VEVOR Commercial Food Warmer, 1500W Electric Stainless Steel Steam Food Warmer with Glass Cover, 9-Pan Countertop Buffet Bain Marie with Soup & Perforated Ladles, for Catering, Restaurant & Party

Customer Reviews for VEVOR Commercial Food Warmer, 1500W Electric Stainless Steel Steam Food Warmer with Glass Cover, 9-Pan Countertop Buffet Bain Marie with Soup & Perforated Ladles, for Catering, Restaurant & Party

9-Pan

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Rhoda Rhoda
Foodtym
I bought two of this product and on the third day of use, one of our unit started leaking from the sides and later on our second unit stopped heating and ask us to refill while the water level was appropraite, We later contacted their customer service who then told us to weld and repair ourselves, Very bad way of interacting with customers.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
phill phill
phil
3*1/3 Pans
it stopped working in just one month tried to contact the seller they offered $20 refund for a product that cost me $200 instead of fixing or replacing it.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! Sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be, please remember that you can contact us via our live chat or our email support. We wanna get this sorted for you fast!

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