Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Low quality product. I’m hoping it will last a couple years. Support is weak. It took me 8 or 10 emails and 2 weeks to get an answer to a very simple question. I’m not sure after all the back forth they actually understood my question. I’m just very disappointed in this product and this company.

Low rating due to the mounting hardware being complete junk!, first the plastic inserts provided, Yes I said plastic, for the lag screws are metric and of course the SAE drills are different, seemed to mount up secure until my wife tried to recoil the hose after the first use and the hose reel assembly came out of the brick wall. the plastic inserts still gripping the lag screws but not the brick. Used pliers and the appropriate wrench to remove the plastic inserts from the lag screws which still held tight. Ended up purchasing 1/2 inch x 3 concrete inserts for the holes that I drilled and reattaching the hose reel. Vevor should have included the correct lag screw system for this item load . The 1/2 hose reel that this replaces had a correct concrete lag screw inserts but yet Vevor chose a cheap fastening method. VEVOR do better technical research when providing mounting hardware. Not sure if I will recommend any more Vevor products to friends going forward. A 1/2 inch hose reel gets metal wall fasteners but a larger 5/8" unit gets plastic you figure it out!!!

Spray nozzle will not come off of hose. First time I used it. All it does is spin. Offered me sixty dollars to have it fixed or jump through hoops to return and replace. Would not give me full refund. Anybody have a spray hose , fix it guy? LOL i made the mistake of not reading reviews before I purchased!!!!!

Quality is not what I expected. Everything is plastic and feel very cheap. The nozzles it comes with are absolute junk. The hose is the cheapest grade hose typically sold. I don’t see it lasting more than one season. I wish it was better because the concept is great.

I bought this because of all of the hype it was getting. It worked great until I am unable to switch out nozzles because the clamp it screws in just spins, and water does not come through the hose just runs out the bottom. This is the second Item I have purchased from Vevor directly, and have had issues. They sent me the lawn sweeper with wrong size bolts to be able to put together .I had to go out and buy bolts that worked not a big deal just an inconvenience. I have contacted customer support in regards to the hose, and still waiting for answers.

Slangen är stenhård

I purchased two of these retractable hose reels and installed one. The hose will not retract all the way, the waterhose leaks where the nozzle is attached. Not that pleased with it to be honest! Complained to customer service on March 16, 2026 they will occasionally message me back but I still have not received a response as to what will be done to resolve the issue!

Came with a bad copper fitting and leaks really bad called customer service left a message no response so I sent a email twice and no response, I would call that poor customer service at best 3 days later and still no call back and no response to email I would definitely not recommend this item

Buyer beware, if all you need is a cheap occasional 1/2” garden hose this may work for you. This hose reel is advertised as an 5/8” x 65’ hose a reel. What they fail to tell you is the 5/8” is the OD hose measurement . What you actually get is a 1/2” hose. Also the hose is extremely stiff and not great cold weather. The hose already has a kink after only a few uses. The hose is not replaceable. I tried to return this reel after trying it only once without water and was given the run around. I guess I’m stuck with it for this season. I don’t believe it will last any longer. Best to look elsewhere.

​I purchased this retractable hose reel and it arrived on time, but that’s where the positives end. During assembly, I attached the hose nozzle only to find it won't tighten—it just spins infinitely. To make matters worse, the handle is now stuck and cannot be removed. ​The "support" from VEVOR has been a joke. They promised a response within 48 hours but never followed up. Instead, I keep receiving automated emails stating my case is "resolved" and will be closed. I’ve reopened the ticket three times now, telling them it isn't fixed, only for them to send the same automated "case closed" email again. Avoid this brand unless you want to be stuck with a broken product and zero help.