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VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

84 ft-5/8 inch

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LJW LJW
No pressure!
Received this as a Christmas gift and installed it this week after our driveway was completed. Very disappointing as there isn't any pressure. Pressure at the faucet is strong, but the hose pressure is terrible.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Marshall Marshall
Mostly OK. Slow retraction is so slow it stop
The hose and reel seem like good quality. The extra handle works well. I have a competitors reel for my backyard and I must say the retraction on this is painful. I understand having a slow retraction so the hose and handle don’t slam into anything, but I have to guide the hose back by hand otherwise the retraction stops completely. I looked at the instructions and insured that the water was turned off and open on the end so less water is in the reel. Doesn’t make a difference. Still a very slow retraction where I have to guide it back.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Joseph Gallagher Joseph Gallagher
Mr
Worked great for a while then tension got very weak and then the spring broke, so no way of recoiling the hose.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Maxime Maxime
Ce casse au bout de 1 mois
Ce casse au bout de 1 mois 1
Mauvaise qualité ce casse facilement le guide enrouleur c'est cassé vraiment de mausaise qualité j'ai fait une réparation provisoire
4 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Patrick Patrick
Absolute junk
Absolute junk 1
Bought two, first one broke within 3 days of use, stopped rewinding in and is now jammed out. Second one started leaking 2 weeks in. Now both are leaking profusely.
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
James Rupright James Rupright
Owner
Owner 1
I bought a power washer i have gotten any responses for a month so im out 300 with no answer call my or email me saying at least why your not returning my money
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
James Dooley James Dooley
Owner
Owner 1 Owner 1
It will not retract only been using it for 3 weeks and it will not retract something is broken inside
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Customer Customer
Poor quality nozzle, broken hose, no customer support.
Poor quality nozzle, broken hose, no customer support. 1
The included nozzle is very cheaply made and leaks. Upon attempting to remove it to use another nozzle, I found that the hose end spins in place, rather than un-threading from the nozzle. I'm now left with a leaky nozzle stuck on the hose, and customer support has not responded after nearly 1 week and multiple follow-ups. Would not recommend this product.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Joe Joe
Didn't receive 2 of my package
Didn't  receive 2 of my package  1
Still have not heard nothing from them
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the responses on TikTok for updates.
Aida Aida
Vino roto
Vino roto 1
Tras colocarlo vimos que estaba rajado de arriba abajo
2 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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