Customer Reviews for VEVOR Commercial Frozen Drink Maker, 15Lx2 Double Tank Slushy Machine, 120 Cups Stainless Steel Margarita Smoothie Frozen Drink Machine, Slushie Maker for Home Party Restaurants Cafe Bars

La machine a bien été livrée avec un peu de retard mais malheureusement, elle ne fonctionne pas très bien. Aucun support technique je vous déconseille

makes slush but will not come out of the machine

Faulty machine they send and now they dont want me full replacement or full refund, need right solution so i will talk to legal adviser.

Worse thing to use not user Friendly And no good Custmer service

The machine came in a damaged box, upside down. Therefore the compressor was handled incorrectly and we now have no idea how long it will last. I broached that subject and never got an answer. The customer servise emails are horrible. If you don't answer right away (we do have other things going on) "the case will be closed" even though they never answered the question about the compressor. The lights don't work right they keep flashing. They asked to send video, I'm not here when they are running it and it took me a few days to get the video. I finally sent it and they asked for another video, which again It takes a minute to get it. I received 7 or 8 of the this case will be closed with no helpful solutions. It has been totally frustrating. I was never called by a human being. I do not like the way issues are handled with this company

can't review anything because I never received it ....not happy with how long it took to get a straight answer as to why I hadn't received the frozen drink maker, it took some time but I got a refund but that is not what I wanted I wanted the product I had ordered and now I don't know if I can trust you again and order another one or not ....I have ordered some other things with you and they got here on time and work well but I really wanted the frozen drink maker

Not for the product per se, the customer service is horrible!

Honestly, I am so upset with your business as well as your customer service that I will ensure that everyone I know knows never to shop with you guys. You issued me a partial refund and the machine still isn’t working and apparently not able to be fixed and now I’m out $400 and I can’t get a hold of your customer service.

Item was shipped in a damaged crate. Vevor refuses to honor their return policy. DO NOT BUY!!!

The machine did not even work 1 day. I even bought the extra warranty. I am sending them messages on that and I think it’s AI and it cannot understand what I’m talking about. The machine does not hold temperature and keeps on going back to default temperatures and I have not even sold one cold drink out of it and I’ve been messaging to their tech-support back-and-forth for the past week and they won’t send out a tech. They keep on saying we don’t understand. We don’t understand their product zero out of 10. So brought another machine at the same time it was a two head unit and it’s caught on fire. we were there to put it out.