Customer Reviews for VEVOR Commercial Frozen Drink Maker, 15Lx2 Double Tank Slushy Machine, 120 Cups Stainless Steel Margarita Smoothie Frozen Drink Machine, Slushie Maker for Home Party Restaurants Cafe Bars

Did not work the first time I went to use it and wasted product and then had to go get drinks for the party because it wouldn’t freeze so disappointing! Now with customer service they want a video or picture showing the issues I didn’t have my phone on me and certainly wasn’t thinking about taking a picture or video when I’m panicking about why isn’t it working and reading the manual which isn’t very good or helpful very vague information. It also started making weird noises when I was cleaning it out just on the mix mode like they said to do to clean it . I noticed a part floating around in the bottom of the machine which is laying on the condenser as well while I was looking at it and noticed something white sticking out the drip tray holder holes ! I don’t know if something happened with shipping because the box had a warning detector something stating that if red inspect because it’s been damaged some how . … well both were red ! The price was right but if it doesn’t work it’s just wasted money and I don’t have that money to waste . I will update this review when I see how customer service responds after telling them I can’t afford to buy more slushy products just to take a video of it not working and having a part dislodged laying on the condenser makes me uneasy to start it up again .

★☆☆☆☆ Not Happy With This Purchase I am very disappointed with this purchase. We bought two Vevor slush machines, and one of them stopped working shortly after we started using it. When we contacted customer support, we expected them to repair the machine or arrange a return. Instead, they just kept sending us videos showing how to troubleshoot and fix it ourselves. We paid for a new machine, not a repair project. If you're not a handyman or don't have technical experience, I would strongly recommend avoiding this product. The build quality feels cheap, and the after-sales support is very poor. For the money we spent, we expected a reliable product and proper customer service, but we got neither. I would not purchase this product again or recommend it to others.

I have had nothing but problems with this machine. The dispensing unit continues to leak to the point the drip tray overflows. The other I believe the back seal is continuously leaking. I have reached out to customer support/tech support on these issues with no resolution. I have been instructed to change and clean the seals with I have done several times. It has been leaking since we got it and has caused an enormous mess since we got it - our floors and cupboards are completely sticky with slushie mix- If we do not empty the drip tray every 1/2 hour with overflows and is a big mess. I have reached out about getting it replace but have not gotten a reposnse.

Received this product hasn't worked! Contact customer service, said they were going to be in touch and haven't heard from them. Very disappointing.

A fuir ! Ce sont des escrocs. La garantie ne font pas . La machine acheté ,2 semaines après des problèmes. Aucune garantie .

Leider nocht so kalt Mfg

WE did not even get a month out of this machine, temp problems. support team, the WORST I have ever seen, not able to assist, just keeps repeating the same line. Asked for a refund and they have started ignoring the emails, HIGHLY recommend not buying this product or any product from this company.

Ho acquistato questo prodotto e non è mai arrivato. Mi hanno fatto il rimborso, su quello sono stati bravi. Ma a noi serviva questo macchinario per lavorare e non ci è mai arrivato

Vevor customer service makes this whole experience even WORSE but the machine does not hold its temperature

pour les granités appareil de 12 L et non 15 L comme affiché en respectant les mesures maxi