Customer Reviews for VEVOR Commercial Frozen Drink Maker, 15Lx2 Double Tank Slushy Machine, 120 Cups Stainless Steel Margarita Smoothie Frozen Drink Machine, Slushie Maker for Home Party Restaurants Cafe Bars

waiting for over a week for service. this machine was faulty from the beginning and these support folks refuse to respond. Instead they send back messages saying they are closing the case.

Poor quality(not frozen) and when I ask for return product to get fulll refund (even I paid for product protection) they didn’t help it well PS: recommend to use vollarth or Bunn

I’ve had nothing but issues from the beginning with this product, loud, parts breaking and now, won’t spin. Would not recommend

It broke in less than four months of use, I have to fix it and wait for the part, it tokes more than two weeks for the part to arrive and instead of sending the part to my location they shipped it to their warehouse, Accused me of lying saying I received it and in the UPS tracking it clearly says it was delivered to their warehouse in Flanders, NJ My location is in the Bronx, NY about 2 or more hours away.

DO NOT WASTE MONEY PLUS YOU WILL NOT GET ANY CUSTOMERSERVICE EXCEPT SAME MESSAGE THRU EMAIL YOU WILL BE STUCK WITH THIS CHEAP PRODUCTS I HAVE SPENT OVER $3500 FOR ICE MACHINE, SLUSH MACHINE, COFFEE MACHINE AND HOT DOG GRILL THE ONLY THING CURRENTY WORKING IS HOT DOG GRILL . VEVOR MIGHT BE CHEAPER UP FRONT BUT NO LIFE SPAN MY ICE MACHINE NEVER WORKED SINCE DAY 1, COFFEE POT HAND KEEP COMING OFF CANT EVEN FIT 16OZ CUP SLUSH MACHINE QUIT UNDER 2 MONTHS THEY HAVE NO SOLUTION FOR ANY OF THE PRODUCT KEEP SENDING ME SAME VIDEOS ANF I TRIED ALL TROUBLE SHOOTING I ALSO HIRED TECHNICIAN TO FIND ISSUE WITH IT AND VEVOR WILL NOT REIMBURSE OR FIX ANY, I WILL NOT SUGGEST SHOPPING WITH VEVOR.

The machine is less than 2 months old and has grease leaking from machine into slushy mix and I cant get anyone to contact me for help. Ive tried email, theres no chat button that works on their site and I googled a phone number to call and it just rings then says no one is available to call and I need to call back later. My machine has been down for over a week now with no help

Cannot get the machine to freeze past 12 degree. Has never worked since I received it. Sent for help multiple times. No phone - continual back and forth via email every 48-72 hours. Waste of my time and money.

Would NOT Recommend Very disappointed with this VEVOR slushy machine. The biggest problem is the temperature control keeps resetting itself back to -1.5°C, even after I set it colder. Because of this, the slush gets runny and the machine doesn’t perform the way it should. I looked into the issue and found other owners on Reddit reporting similar temperature-reset problems, so I don’t appear to be the only one. The worst part is VEVOR’s customer service. For a machine that costs thousands of dollars, there should be real phone support. Instead, you’re stuck dealing with email and chat, and getting proper help has been extremely frustrating. I would not buy another VEVOR machine. If you’re considering one for a business, do your research first. I wish I had.

Größter Müll Die eine Seite kühlt kaum runter undicht trotz Dichtung Wechsel also echt größter Müll würde lieber zu ne andere Marke gehen

The machine only worked for 30 minutes. After that, it stopped working altogether. Vevor's customer service takes forever to respond. Absolutely terrible service, totally unreliable technology. The money you save compared to competitors comes at the cost of frustration over the poor quality.