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VEVOR 26CC 5-in-1 Multi-Functional Trimming Tools, Gas Hedge Trimmer, Weed Eater, String Trimmer, Edger, Pole Saw Chainsaw Pruner with Extension Pole

Customer Reviews for VEVOR 26CC 5-in-1 Multi-Functional Trimming Tools, Gas Hedge Trimmer, Weed Eater, String Trimmer, Edger, Pole Saw Chainsaw Pruner with Extension Pole

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EDWARD FINK EDWARD FINK
Owner Operator
Just open box today to start assembly. Was anxious to knock down some weeds. Motorcycle does not even turn over, pull start instantly pulls back. Brand new, dosen't work.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Kelvine Kelvine
Product
DO NOT BUY THIS TOOL. too much engineering, and it doesn't work with all the options smoothly. Extremely loud, almost for zero results.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dawn Delaney Dawn Delaney
Mrs
Missing parts & can’t use until I receive the missing parts from you.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Cory Cory
Do not buy
Very upset with my purchase, when I first received this product I was happy it fired right up its first use and I had no complaints. The following week I went out to use it in my yard again and it would not start. Choke open choke /closed it wouldnt start. didnt matter how many times I pulled id take the plug out dry it off from it being flooded from trying. Still wont start.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Michael Barnes Michael Barnes
Pole saw combo
Opened pole saw package today. Put fresh gasoline and 2stroke oil in and couldn't get started to save my life. I also purchased a pole saw prior to this combo and it runs great! I bought the warranty and need to know what I need to do. Feel free to call or text me at 276 340 7398 my email is michaelsbarnes92467@gmail.com
1 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jeremy Floyd Jeremy Floyd
Will never buy again
Their weedeater is the biggest pile of trash. We have used it four times and now it will not start The polestar assembly has all come apart. I bet this thing don’t even have 10 hours on it. Junk would never buy again again.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Roberto A. Brandon Roberto A. Brandon
Shipping problems false promises
After 2 weeks of buying this items I still have not received all packages. Customer service promised a Refund so I went to Home Depot and bought what I needed at a higher price of course. Now they refused to give me the Refund and I still haven’t got my full order. Customer service promised me a tracking number and I’m still waiting for it. Stay away from VEVOR
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Rick Rick
Broken upon arrival
Received order several days ago and was disappointed to see the housing for the air filter was broken. No damage in shipping anywhere. Sent in a refund request and I have been getting the run around ever since. I have not been able to use or return the unit because I am still waiting for the "team " to review the complaint. Sent pics of the broken part and box it was shipped in. This could have been a simple fix by just sending me a replacement part. So now I'm stuck with a machine I can't use and no refund to buy something different. Buyers beware!!!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Kent Due Nielsen Kent Due Nielsen
Pensionist
Efter 2 timers brug, sprang hovedet på hækkeklipperen, så den ikke virker mere, har skrevet mail om fål levet et nyt, under 12 mdr. garanti. Men intet hørt tilbage, hvilket jeg syntes er dårligt af jer, også svært at finde en mail adr. Der virker, så meget skuffer
0 people found this helpful
Customer Service Reply: Vi har oprettet en sag, så du kan følge op på dette problem. Vores kundesupportteam vil kontakte dig via e-mail og give dig opdateringer, indtil problemet er løst. Tjek venligst din indbakke med det samme for at se vores beskeder.
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Matthew Bellaus Matthew Bellaus
ABSOLUTELY INSANE NO PRODUCT SUPPORT
So I ordered the biggest unit I I received it It did not have the piece that holds the attachments in place so I reach out takes weeks for them to tell me that I have to send it back for one little part I send it back and now they no longer have the unit?! When I started the whole process they were in stock now after weeks of dealing with robots and ZERO PEOPLE ITS OUT IF STOCK?! absolutely insane to me!
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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