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VEVOR Track Saw Guide Rail, 1397 mm Cutting Range, Kit Includes 2 x 698.5 mm Aluminum Extruded Guide Rails and 1 Connector, Compatible with Makita, Festool & WEN Track Saws, for Woodworking Projects

Customer Reviews for VEVOR Track Saw Guide Rail, 1397 mm Cutting Range, Kit Includes 2 x 698.5 mm Aluminum Extruded Guide Rails and 1 Connector, Compatible with Makita, Festool & WEN Track Saws, for Woodworking Projects

2 PCS

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Jc Jc
Geleiderail
4 PCS
Rail op zich is goed maar de rode kunstof glijstrippen laten los en moet je opnieuw vastzetten.
0 people found this helpful
Customer Service Reply: Hallo! We stellen het erg op prijs dat u uw winkelervaring met ons deelt. Het betekent veel voor ons en helpt ons om te verbeteren. Nogmaals bedankt voor uw waardevolle feedback!
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Johan Johan
Kvalitetsbrister men bra pris
4 PCS
Glidskenor släpper och passformen när man sätter ihop dem är inte i nivå med andra tillverkare.
0 people found this helpful
Customer Service Reply: Vi har skapat ett ärende för att du ska kunna följa upp problemet. Vår kundsupport kommer att kontakta dig via e-post och ge dig uppdateringar tills problemet är löst. Vänligen kontrollera din inkorg snarast för våra meddelanden.
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Wuilliam Wuilliam
Owner
4 PCS
Owner 1
Does not cut straight . Do not recommend. It’s only good for small 24” cuts anything greater there’s alot of discrepancies.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Robert Addis Robert Addis
Garbage
2 PCS
Would not fit the stool saw. Total garbage could not get a refund only $20 back
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Pascal Pascal
Bof !
4 PCS
L'objet est reçu bien emballé, aucun problème de ce côté-là. La qualité des assemblages métallique est là, par contre un gros problème sur les bandes rouges de glissement. La colle ne tient pas ! la scie plongeante ne glisse pas ! Je regrette simplement de pas avoir mis 30 € de plus pour un produit de qualité et fonctionnel. C'était ma première commande chez vevor. Je ne pense pas m'arrêter sur cette mauvaise expérience. A voir
1 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Aaron Aaron
Even for a lower end track, these are hot garbage!
4 PCS
Upon tracks arriving, straight out of the box the orange rubber strip on top and the splinter guard strip’s adhesive was debonded and falling off. Not to mention when putting 2 tracks together they don’t meet flush and cause the saw to get stuck while sliding. Contacted customer service to return them and to start with they only wanted to credit me $20 and told me to go buy some glue. When I said no they finally offered to exchange them or I could return for a refund, with a caveat though. Since the box they were shipped in had seen its better days I was expected to pay for packaging out of my own pocket and drive 40 miles to the closest FedEx facility to me. I have refused and am currently waiting for a reply. Before you say I’m being petty, remember vevor is trying to establish itself as competitive with other tool companies on the market, and good customer service goes a long way with this. So far I am woefully unimpressed with the product or customer service…
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Tim Moon Tim Moon
Title: Serious Quality Control Issues – Returning Product
4 PCS
I am extremely disappointed with the quality of this track rail. All of the adhesive strips on the rail are loose. Some were already peeling off out of the box, and even after pressing them back down, they do not adhere properly. The black anti-slip strips on the bottom have the same problem. This raises serious concerns about quality control. For a precision cutting system, stability and proper adhesion are critical. If the guide strips are not secure, the accuracy and safety of the cut are compromised. Although this product is relatively inexpensive, I would rather pay $10–20 more for a reliable major-brand product. I have used and liked other VEVOR products before, but this plunge saw and track rail combination does not meet acceptable standards. Due to these issues, I will be returning both items.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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