Customer Reviews for VEVOR Salt Water Chlorinator System, Pool Chlorination Cell Fits for Hayward W3T-Cell-9 (T9), Pool Cell Salt Water System for In-Ground Swimming Pools up to 25,000 Gallons, 15 ft Power Line, White

⭐☆☆☆☆ (1/5) Stay away from this product and this company. I purchased the VEVOR Salt Water Chlorinator System (Hayward T15 compatible) less than a year ago, and it has already failed. A salt cell should last several years, not a few months. Because of this defective product, my pool turned green, forcing me to spend additional money on chemicals and countless hours trying to fix a problem that should never have happened. What makes the situation even worse is VEVOR’s terrible customer service. There is no easy-to-find phone number to speak with an actual person, and getting a response through their support channels is painfully slow. When pool equipment fails, you need immediate help—not days of waiting while your pool continues to get worse. The product quality is poor, the warranty process is frustrating, and customer support is practically nonexistent. If you value your time, money, and sanity, do not buy this chlorinator. There are plenty of reputable brands that stand behind their products and actually provide customer service when something goes wrong. This product failed before it should have, cost me additional money, and left me with a green pool and no real support. I regret purchasing it and would never buy from VEVOR again.

It slowly leaking first time installed

Cell never worked correctly. Provided water tests and photos of system and issue was never resolved.

15k unit. Installed in February 2026 within 30 days it was Low Salt reporting below 2500 while test confirmed pool was at 3200. Cleaned reset and lasted two weeks. Cleaned again, reset again, failed after 7 days. Once more uninstall, clean, reinstall. recalibrate and it wouldn't last a week. No Scale, just not quality plates. Luckily bought XCotton and just as lucky no longer available. Would not recommend for purchase. You truly get what you pay for, just too good to be true. Maybe it was just a bad unit, but at that price it seems like weak elemental plates. But I do not appreciate being out the cost of the extended warranty for an item that was returned in less than 90 days. Again lesson learned.

I have had this salt cel for 2 weeks and it is already not working. It is reading 2500 - too low to work, but when i bring it to the pool company to get tested, it is in fact at 3200. Very dissappointed.

I ordered the wrong part and have followed all the instructions they gave me for a return 2 times. I keep getting the same damm email 2 days later asking to send pics a order # Horrible service. I will never buy again! Sincerely, Steven B Rodriguez

I should have been wary of the low price. After only 4 weeks, the unit is no longer functioning

First cell lasted about 2 months had to send all types of pictures then had to wait about 2 weeks for a replacement. Second cell lasted maybe 7 months. Did a claim with vevor went back and forth for 3 weeks then the offered me a $27 refund. After sending them multiple screen shots of there warranty they finally refunded my purchase price this took close to a month. Save yourself a lot of aggravation and don't waste your money. You can see amazon reviews on these https://www.amazon.com/VEVOR-Chlorinator-Chlorination-W3T-Cell-15-Swimming/dp/B0DWK8MX7J?th=1

Stopped working after a month and ABSOLUTELY NO help from Vebor OR the damn warranty I purchased. This company is a joke…

This stopped working in under a month. Didn’t even bother trying to get a refund as it seems ( according to reviews) it’s a waste of time. Lesson learned. I’m usually pretty happy with VEVOR products but this one is a huge fail for me anyway.