Customer Reviews for VEVOR Salt Water Chlorinator System, Pool Chlorination Cell Fits for Hayward W3T-Cell-9 (T9), Pool Cell Salt Water System for In-Ground Swimming Pools up to 25,000 Gallons, 15 ft Power Line, White

Everything was going well for the first month or so after purchase, however the salt cell was slowly beginning to read the salinity levels incorrectly and so was turning off prematurely. This progressed over the following 2 months until it only activates for less than a minute after turning it on. I have been trying to replace it under warranty for a couple weeks but have not yet had any luck

This cell didn’t even last 1 pool season and it quit working. It started out working great but after about 2 months of running it quit producing chlorine and will no read correctly.

Worked great for 3 months and then began to fail. Cleaned cell with diluted acid and worked for another week befor "low salt- not generating" message again. Cleaned cell again and it only wrked for 3 more days. Dont waste your money.

Working perfectly for a couple of months then died. I had purchased the extended warranty as well and have been weeks without a working chlorinator. I was forced to replace this one with another unit directly from Hayward. Don't waste your money!!! So far factory warranty and the extended support contract seem fake! Shop elsewhere!!!!

Worked well for the end of the pool season last year, then went down. Should’ve equally trusted the 1 star reviews.

Worked fine last season, but this year the readings are too low while pool store tests show levels are high. Sensor appears inaccurate.

Stopped working after 3 months, even after cleaning.

Just look at the reviews, this salt cell will fail, and neither the warranty or extended service plan are honored. We purchased the salt cell and the extended warranty for our 20,000 gallon in-ground pool. It lasted one season then, just like all the other 1-star reviews, it now reads low salt which triggers the control box to stop generating. We have performed two separate salinity tests with results in the low 3000s but the salt cell only says the level is 1200-1500. We have cleaned the cell twice with no difference. This is most definitely a defective product problem, which Vevor is clearly aware of, yet their "customer service" dept. will just give you the run around asking for the same information over and over. This will be our last purchase of anything by Vevor. Save yourself the headache, don't fall for the bait of a low price like I and others have. If you're thinking maybe you will luck out and get a good one, you wont. These salt cells are junk, you will be throwing your money away and just have to purchase another one in a very short time. I am filing a complaint with the BBB regarding their poor quality product and poor customer service, and a complaint with the FTC regarding their fraudulent extended service plan. I will also be posting negative reviews on every pool forum, blog, and review site I can find to steer people away from purchasing from Vevor until they honor their extended warranty or issue a refund.

Only lasted a few months performed well until it didnt.

I should have trusted the other 1-star reviews. This thing worked for a little while and then it didn't. Any effort for service or warranty is met with a requirement to send them emails and photos and videos of the issue you are having. There is no clarity around the additional money I paid for an extended warranty or if it will be replaced. Basically, once it stops, you are stuck in an alternate universe of emailing to answer nonsensical questions and repeated tasks until you get so frustrated you give up. iI's been a week since I reached out to them and have sent videos and photos, even replaced my salt generator to make sure that wasn't the issue, yet still they have not give nme one substantive response while my pool turns green. If you are hoping that these people have sourced the same quality as Hayward for half the price, they have not. This is a cheap knockoff that doesn't work long enough to support the price. Keep looking.