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VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

84 ft-5/8 inch
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Customer Reviews

4 Out of 5
Based on 3581 reviews
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3581 Reviews
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Amber H Amber H
MS.
Great concept, but absolute joke. The reel that moves from left to right as the hose goes in or out gets stuck on the right side often and is very difficult to get unstuck. Looking inside, the mechanism and band that control the reel are very thin rubber and plastic... there is no way these will last, especially when they get stuck all the time. I bought 2, such a waste of money.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Lennis Freeman Lennis Freeman
Mr
I'm sure I would give a good review if I would have got it. I never received it, I ordered it and paid for it. I waited for over a month and receive nothing. After about three weeks I emailed customer service and asked for an update on order. I was told to wait until 1, April and if it didn't arrive by then, they would refund my money. That's what happened they refunded my money and I never received it.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Ray Robinson Ray Robinson
Mr
Crap poorly done
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Brandy Dooley Brandy Dooley
Mrs
Bought this reel not even a year ago and it is broke. For the first time the other day we pulled the hose out of the reel about 50-70 feet to wash a car. The hose will not go back in the reel now. I have bought a 3 year protection plan also. Velvor is now telling me they will Send me $32.00 and I can keep the broken reel! Or I could find someone to Fix it and they will replace it. Idk why they won’t just send me a new reel.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Eric Dollar Eric Dollar
Mr.
have used this twice. The first time the nozzle it came with fell apart. The second time as the hose was winding up there was a loud noise inside and it quit working and will no longer reel the hose in. Complete junk and I'm 10 days out of the warranty.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Greg D Greg D
Good…then..
Worked great for one season. End of season unhooked supply water hose, unsealed the hose, took sprayer off, and reaped back up to empty water from hose. Went to use this spring and now it won’t roll back in after pulling it out.
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Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Richard VANHORN Richard VANHORN
130 foot hose reel
Very cheap., bought 4 of these and all of them didn't last a season. Hoses will not roll up, attachment broken, very cheaply made spent like 425.00 dallors never again. Don't buy. Poor poor terrible product. Then they refund me very little buy two more and they are the same cheap stuff. Done with this.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Steve Steve
Mr
Great idea but broke within the first week of using it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Grzegorz Grzegorz
Wąż
Nie polecam. Po pierwszym rozciągnięciu już się nie zwija…
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Customer Service Reply: Utworzyliśmy zgłoszenie, z którego możesz skorzystać, aby dowiedzieć się więcej o tym problemie. Nasz zespół obsługi klienta skontaktuje się z Tobą e-mailem i będzie Cię informował o postępach w rozwiązaniu problemu. Prosimy o regularne sprawdzanie skrzynki odbiorczej w celu uzyskania wiadomości.
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Rick Rick
Owner
Hose will not go back into holder
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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