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VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

84 ft-5/8 inch
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Customer Reviews

4 Out of 5
Based on 3589 reviews
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3589 Reviews
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Klaus Klaus
Herr
Herr 1
Leider nach 6 Monaten kaputt. Verliert Wasser am inneren Schlauchanschluss. Leider kommt man nicht dran ohne die Trommel zu öffnen und den Wickelmechanismus zu zerstören. Sehr schade, sonst eine gute Schlauchtrommel.
3 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Francis Francis
Broke on first try
Broke on first try 1
Spring unwound on the first use. Unable to reel the hose back in, even by hand. Very unsatisfied why a product that should be better than that. Support gives very nice advice such as: try unrolling completely and try again. As if we where totally clueless. SPRING IS BROKEN.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Mark Mark
Hose real
84 ft-5/8 inch
Hose real 3
Coupling was crushed during shipping, also saw another buyer with the same issue. Poor packaging.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
Farhad Farhad
Nozzle broke
84 ft-5/8 inch
Nozzle broke 3
The nozzle broke for no reason after 2 months of use with no reason!!
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jose Jose
Duró poco
Tras un mes de uso en la que le he utilizado 4 veces contadas, ya no se enrolla en su totalidad , se quedan unos 3 o 4 metros fuera, da igual que quede agua dentro,que que esté vacía , se queda sin enrollar.
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
Chris R Chris R
Doesn’t retract
Wouldn’t retract; had to get a refund. Wouldn’t buy again.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
vannesachang21 vannesachang21
Check the order
My hose never arrived. I tracked it and it says it was a problem with the delivery. Can either be ship again or i need a refund
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Joey E Joey E
poor quality
Horrible quality only used a few times for it to break on me. do not buy
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We have received your ticket regarding this issue and have been in continuous communication with you. We have provided you with detailed instructions via email on how to resolve the issue. However, we understand that these instructions may not have fully resolved the problem yet.Kindly follow the provided instructions and provide us with your feedback on the outcome. If the issue persists, please let us know so that we can further assist you and continue working with you until the issue is fully resolved.
frankschoenwald frankschoenwald
This return sure takes a long time to get a credit or a return not Happy with Customer Service doesn’t even have the decency to call when I give them my phone number
So as my emails, and you guys said you would give me a credit for the product I have not received anything so again I’d like to return this either for a credit or for a 5/8 hundred foot hose reel I don’t know what’s going on. they said they were gonna give me a credit for it, but I have not seen or received anything.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
pierre.perez57 pierre.perez57
VEVOR Enrouleur Tuyau Arrosage Mural, 30 m x 12 mm
L'enrouleur ne fonctionne plus. La première fois je l'ai déroulé sur une petite dizaine de mètres et il n'a plus voulu s'enrouler. J'ai eu besoin de dérouler mon tuyau sur toute sa longueur et maintenant j'ai un tuyau qui ne s'enroule plus. Je ne conseille pas ce produit. La qualité n'est pas au rendez-vous
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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