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VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

Customer Reviews for VEVOR 10x20 FT Pop up Canopy with Removable Sidewalls, Instant Canopies Portable Gazebo & Wheeled Bag, UV Resistant Waterproof, Enclosed Canopy Tent for Outdoor Events, Patio, Backyard, Party, Parking

10 x 20 ft White

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Alicia Farley Alicia Farley
Canopy
Dark Grey
Zipper on bag broke after a month of having it. The top cover showing wear and tear after 6 uses. Besides all that love the side wall option.
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.
Destroyed Destroyed
Not Sturdy
5.9 x 2.96 m
This was our second 10x20 tent from Vevor. First one last 13 hours before it was destroyed by wind and the second lasted 24 ish hours before getting destroyed by rain and wind. Tent is nice for the price, however, it is only good on nice days and is not one you can leave up, it will need to be taken down each day, otherwise, you will be replacing it over and over again. It is also not very easy to put up, takes 2 people and the middle support bars are a pain. I would not recommend this for anything other than a 1 day get together and hopefully on that day the weather is nice.
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
Jose Rafael Magana Jose Rafael Magana
Demaciado frágil
5.9 x 2.96 m
Esta muy sencillo el material con el que está echa y al poner la lona se rompió al engancharla abajo no pude subir la fotografía po que la resolución es demaciada
0 people found this helpful
Customer Service Reply: Estimado cliente: le agradecemos que haya compartido su experiencia de compra con nosotros. Lamentamos mucho los inconvenientes que ha tenido con el producto. Hemos abierto un caso para dar seguimiento a esta situación; nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que el problema quede resuelto. Por favor, revise su bandeja de entrada para estar al tanto de nuestras comunicaciones.
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Warren Wieland Warren Wieland
10x20 pop up canopy
I buy I think a lot of your products a great majority of them are what they say they are and I like the products. But your 10x20 popup canopy. And the addition warranty I purchased completely suck. I tried to file for replacement after the top ripped with a light wind. Never could get a response. So those type items in the future I will be very careful about purchasing. Your warranty is a joke!!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Pastor Pastor
Serge
5.9 x 2.96 m
La qualité est médiocre, les vis tombent lors de la manipulation. Au déballage du colis il manquait deux vis, il a fallu que je trouve des vis de remplacement pour dépanner, le jour du mariage de mon fils... De plus, le système ne maintient pas la toile tendue et la toile est très faible, en cas de léger vent tout va se déchirer.. Je regrette vraiment mon achat et je suis déçu de la part de vevor.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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oldfella oldfella
sorry I bought it
2.95 x 2.95m
I purchased his canopy expecting it to be ok in mild winds, sunny days, and light rain. Wrong... mild winds, sunshine - okay. however, a light rain came while we were indoors prepping food, and when we came outside, we witnessed the canopy collapsing right before our eyes. Apparently, the rain collects in pockets along the side of the tent and has no drain... the fabric is not tight enough to provide run-off, so water pools and pools until the weight of approximately 2 gallons (8 litres) causes catastrophic failure in the cross braces.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Allan Gorman Allan Gorman
Tent
They came damaged in shipping.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jack Bones Jack Bones
Missing pieces
2.95 x 2.95m
Order is missing the position regulators
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Tyson Tyson
Horrible Tent
5.9 x 2.96 m
Horrible Tent  1 Horrible Tent  1 Horrible Tent  1 Horrible Tent  1
Save yourself some time and buy the more expensive 10x20 pop up tent sells. This model sucks - a bunch of screws fell out during the first use, and three rods snapped. Still awaiting support from vevor, but this is by far the worst product I’ve purchased, and I’m very disappointed.
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Dirk Dirk
Ist bei Regen zusammen gebrochen
2.95 x 2.95m
Der Pavillon ist bei starken Regen zusammengebrochen. Insbesondere die Metallheringe für die Befestigungsseile sind sehr schwach.
1 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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