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VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 362.88kg Capacity, 10 inch Tires

Customer Reviews for VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 362.88kg Capacity, 10 inch Tires

800 lbs

Customer Reviews

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857 Reviews
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Juan Juan
Cracked tub
680 kg
The tub on the item is fragile, item came with many cracks. I reached to vevor and they said they ordered a replacement tub it's been over two weeks since I received item and I'm still waiting for a new tub and I am unable to use unit, it's still in the box taking up room
1 people found this helpful
Broussou Broussou
Arrivé fissuré
Arrivé fissuré 2
La coque plastique est fissurée, ce qui nuit à la solidité de l’ensemble Très déçu car le concept sinon a l’air bien
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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TikToker TikToker
This company is a pain to deal with!
272 kg
This company is a pain to deal with! 2 This company is a pain to deal with! 2
I first bought this cart off TikTok and it came with many missing parts so I could not put it together. Trying to sort this out with TikTok was a nightmare and they wanted my to pay to return this! No Way am I paying to return a product that came missing parts!!! Since I needed this now I ended up buying this cart from Vevor and paid more then I had to file a dispute with my credit card to get my money back. All I got from the customer service was the run around! Vevor owes me compensation and it has been a nightmare trying to deal with them -never again!
3 people found this helpful
Elemam: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Deborah Seffinga Deborah Seffinga
Parts missing
Never got to put together. Went back and forth with VEVOR messaging but no progress. Being told parts would be sent in so many business days but then nothing. More back and forth emails promising to speak to some other department in their business. Still nothing! Been a month and a half maybe longer. I asked Paypal for my money back and at least got refunded. The VEVOR box still on my porch so now what do I do with a yard wagon without a vital piece. I will absolutely never purchase a VEVOR product. I just recently got an email telling me they were shipping my "Motherboard" to me!?!?!? I emailed back, the left hand knows not what the right hand is doing I never ordered a motherboard and I let them know what pieces were still missing that I never got now the only thing I get from them is advertisements for more stuff that I probably wouldn't ever get. " Nope I've had enough of a VEVOR thank you very much!'
3 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Franco Franco
Pesa troppo ed è difficilissimo da condurre
680 kg
Decisamente non si può considerare una carriola ma piuttosto un carrello. È molto difficile da condurre in quanto non tiene la strada quando lo si conduce in discesa guidando logicamente Dalla parte posteriore. Le ruote hanno troppo gioco e il carrello se ne va per conto suo. Ulteriore grossissimo difetto è pesantissimo. Scordatevi di usarla in salita perché vi sfiancherete per trascinare 40 kg da vuoto, figuriamoci se lo caricate. Mi sono pentito dell'acquisto
0 people found this helpful
Customer Service Reply: Abbiamo aperto un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via email e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Mike Mike
Poor Quality Wheels
544 kg
This product worked well for 2 years before the tires just disintegrated. Not for professional use.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rob Rob
Mr
I would definitely get a bigger unit all the wheels set up. It’s very tippy.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kenny Kenny
Owner
Wagon shipped fast. Over all appears to be good. The low rating is due to bent wheel. Talked to customer service, which appears to be a chatbot. Haven’t heard what they plan to do to make it right. The bent wheel is due to factory defect, you can see where hub was misaligned before welding, poor workmanship.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Florian Florian
.
Kippfunktion löst bei geringer Belastung von selbst aus. Ladung fällt dann unkontrolliert hinten runter. Unbrauchbar
1 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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rouana rouana
wahyd
Bonjour, je ne peux pas utiliser le chariot parce que sa largeur et plus grande que le pas de porte j'aimerais pouvoir le changer ou me faire rembourser ne pouvant l'utiliser il est parfaitement neuf et propre Cordialement rouana
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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