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VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 680kg Capacity, 13 inch Tires

Customer Reviews for VEVOR Dump Cart, Poly Garden Dump Cart with Easy to Assemble Steel Frame, Dump Wagon with 2-in-1 Convertible Handle, Utility Wheelbarrow 680kg Capacity, 13 inch Tires

680 kg

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Don Don
Consumer
680 kg
Consumer  1 Consumer  1
The tub is cracked and a tire is flat and won’t take air. I’m trying to find out how to replace the tub and the tire. I don’t want to send it back. It’s too much for the consumer to do.
10 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Paul Paul
Mr
680 kg
This product is poorly designed. The option for it to mimic a dump truck seems great however the latch to release it and keep it in place does not hold the bucket down so when you are pulling this wagon, the slightest bump releases the latch causing it to open and dump your load. Not good at all. I’ve had to zip tie it to the frame just so it doesn’t release on its own and in doing so, I’ve lost the option to use it as intended if I needed it to do that. Waste of money!!!
3 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
SERGEY SERGEY
Mr
The towing handle on this cart is too short for a tall person (I’m 190 cm). I asked about this before buying, and was told it wouldn’t be a problem, but in reality it is. I have to pull the cart with my fingers or walk in a half‑bent position, which puts strain on my back — exactly what I wanted to avoid by choosing this cart instead of a two‑wheel barrow. When unloading loose materials, they don’t slide out as well as with a regular wheelbarrow. It’s difficult to make a high pile, and I always have to spread the material out. Some of the load stays inside, and I end up having to tip the whole cart over anyway — something that’s actually easier to do with a normal wheelbarrow. Maybe I just haven’t fully adapted to it yet, but the short handle definitely creates discomfort and cancels out most of the advantages this cart is supposed to have. I would not buy it again.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
James James
Mr.
The product is ok but due to the trickery in your advertising I had to buy two to get what I needed.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bill Wyatt Bill Wyatt
Missing parts.
680 kg
I did not receive all of the parts to assemble the wagon. I contacted Vevor immediately and after several days the offered me $60 for the trouble. I told them that I just wanted the missing parts. Then after several more days they offered me a little more money. I replied back yet again that I just wanted the missing parts or tgey could send me a pre-paid shipping label and then I could send it back to them, since it seemed like they didn't want to send missing parts. I threatened to create a report with the BBB and then they gave me a full refund. That was nice of them but now I still have a wagon that has no axles or hardware bag so basically I have a box of junk that I cant use.
1 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Mike Mike
Poor Quality Wheels
544 kg
This product worked well for 2 years before the tires just disintegrated. Not for professional use.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Tom Spegnolo Tom Spegnolo
President
The handle is too short. And if your load is somewhat balanced in the back and you pull on it, the front wheels will come off the ground. And you'll dump your load where you stand.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Linda Duke Linda Duke
Mrs.
680 kg
The “tray” was busted upon receipt. You said that you would send a new “tray” but have not done so.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Retired guy Retired guy
owner
Love the price, the wagon's abilities, the ease of dumping. However, the right rear wheel has gone flat, and three times I've refilled it with air, only to have it again go flat. I've had the wagon a month and this is getting really frustrating. It appears the tire wasn't properly sealed at the factory. There's no information on Vevor's website to find a replacement and there's no one to call. This falls under customer service--please have someone contact me so I can get the wagon back to its best shape.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
staak staak
Mr.
despite the information on the vevor website I was charged custom duties upon collecting the shipment at the post office in Norway after a lengthy process with the Vevor customer service without a concluson I have given up getting the double charges refunded. I have been netshopping since about 2002 and this is the first time I have experienced this.There are plenty of netshops so I go somewhere else next time.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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