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VEVOR Inflatable Floating Dock, 2.44 x 1.83 M Inflatable Dock Platform, Non-Slip Water Air Mat with Portable Carrying Bag & Detachable Ladder, Floating Water Platform Island Raft for Pool Beach Ocean

Customer Reviews for VEVOR Inflatable Floating Dock, 2.44 x 1.83 M Inflatable Dock Platform, Non-Slip Water Air Mat with Portable Carrying Bag & Detachable Ladder, Floating Water Platform Island Raft for Pool Beach Ocean

2.44 x 1.83 m

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237 Reviews
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Elissa Elissa
Swim mat
We want to love the swim mat but it keeps deflating. I contacted customer service but still waiting for a response
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up—your input is key to helping us fix this and do better.
Leanne Leanne
Hole in Seam
Bought it on June 20 2024, used for about 4 months. Just brought it out for summer and blew it up to find out it has a hole on the seam 😭.. waiting to hear back from customer services - it has not been a year so hopefully under warranty- so sad it seems so durable for that to happen - I hope this is a one off and rare for it to come undone at the seam
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online—look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Sarah Sarah
Defective product received
Defective product received  1
Probably would have been great if I did not receive a defective product with a air leak in the seam. Customer service is horrible. Instead of sending me a product free of manufacturing defects they told me to fix it and offered me $30?! Ridiculous, will not purchase anymore Vevor products.
3 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Julien Julien
Plate-forme
3.04 x 3.04 m
Malheureusement gonflée et trouée!
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Antonio Antonio
Pessimo acquisto
2.13 x 2.13 m
Pessimo acquisto, pagato ad un prezzo molto più alto, rispetto a prodotti in commercio, simili ma con rifiniture e colorí più seri.
0 people found this helpful
Customer Service Reply: Abbiamo creato un ticket per consentirti di seguire questo problema. Il nostro team di assistenza clienti ti contatterà via email e ti fornirà aggiornamenti fino alla risoluzione del problema. Controlla tempestivamente la tua casella di posta per i nostri messaggi.
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Michael Smith Michael Smith
Mr.
4.57 x 1.82 m
Float received with a small leak. I have used the float one time and had to add air after 3 hours of use.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ian Ian
You get what you pay for
2.13 x 2.13 m
Price is better than other comparable docks but quality isn’t great. Three leaks along the seam right out of the box. Took over a week for the warranty dept to tell me to fix it myself. Won’t buy this brand again.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.

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