Customer Reviews for VEVOR Inflatable Floating Dock, 2.44 x 1.83 M Inflatable Dock Platform, Non-Slip Water Air Mat with Portable Carrying Bag & Detachable Ladder, Floating Water Platform Island Raft for Pool Beach Ocean

Très déçu après 1 utilisation elle dégonfle elle a un trou dans une couture

This didn't last more than a week without leaking. I reported this to customer service and they refused to replace only offered me $30 credit. Scam

Au moindre tirage, tout s’est arraché comme du papier

Au moindre tirage, les attaches d’arrachés comme du papier

Used it the first time a couple days ago. There’s a manufacturer defect. Where they sealed the seam it didn’t seal all the way and it leaks.

1 Star – Defective Product and Terrible Customer Service I purchased an inflatable floating dock from VEVOR, and it arrived with a manufacturing defect. One of the seams was not properly sealed, causing the dock to leak air immediately. I provided clear video evidence showing a continuous stream of air bubbles escaping from the faulty seam while the dock was submerged in water. Instead of replacing the defective product or issuing a refund, VEVOR has dragged the process out for more than two weeks. They repeatedly ask for more information or send generic messages, including links to repair videos, despite this being a manufacturing defect that cannot reasonably be repaired by the customer. The most disappointing part has been the customer service. Rather than standing behind their product, they appear to delay the process and avoid taking responsibility for a defective item. If you’re considering buying an inflatable product from VEVOR, be aware that if you receive a faulty item, you may face a lengthy and frustrating warranty process instead of a straightforward replacement or refund. I would not purchase from VEVOR again based on this experience.

The idea is a good one, but the dock arrived with a small hole in it. I did not realize there was a hole until I bought a pump to inflate it, put it in the water, and saw bubbles. Upon inspection there was in fact a very small pinhole next to a seam. I have been trying to contact customer service FOR THREE WEEKS. They automatically close the ticket but never contact me other than the AI email saying my ticket will automatically be closed. This is the worst customer service I have ever experienced.

Overall the kids love it tied to the back of our boat. The only real downside is that it's very slippery and therefore dangerous. I will be looking to add grip like a SUP.

Wish it would've come with a patch kit. Unable to repair

Bag it came in broke first time we used. The overall quality of mat is good. It is big and bulky and hard to roll up at the lake