Customer Reviews for VEVOR Inflatable Floating Dock, 2.44 x 1.83 M Inflatable Dock Platform, Non-Slip Water Air Mat with Portable Carrying Bag & Detachable Ladder, Floating Water Platform Island Raft for Pool Beach Ocean

It slowly lost air from the 1st attempt with only kids (ages 4-8) playing on it in a lagoon. Then, lost more after we re-filled it and they played on it a 2nd time. The 1st reply from customer service was to patch it. I was more adamant in my response and they finally had me send it back at my expense and gave me a refund. I feel that they should have offered to pay return shipping since I contacted them within 2 weeks of receiving the item.

It's way too big and heavy for me to move it, let alone get it aired up to use. Great concept, love the idea of using it alongside the dock, but just too much weight there. I'm sure it's great, unfortunately not something I can use for myself and granddaughter.

Product leaked on first inflation and I've been messaging customer service for over a week. There only response is need more time, that's after they deleted the first ticket without explanation. Here we go...

fa schifo è arrivato bucato e l assistenza fa ancora piu pena. Lasciate stare e non coprate niente dal sito della vevor.

Never got it even though it showed in stock. Ending up having to get a refund. Big miss from Vevor on this one.

Out of the package noticed a leak right away when I put it in the water. Asked for a replacement but they told me to patch it and would only provide $100 refund. Package only comes with patches but no glue. Asked for full refund once again and they gave me another $200. Not useable as is. Would not buy again.

Hallo, wir haben gestern das Schwimmdock zum ersten Mal benutzt und ein Loch festgestellt. Das foto kann ich erst am Montag schicken, da ich es mit dem Handy nicht kleiner bekomme. Ich würde es gerne umtauschen. Wie gehen wir da vor? Gruß Sabine

First time blowing it up it developed a leak before even using it . One of the seams was leaking. My kids were pretty bummed out. They said that they wud refund my money, but not send me a new platform . Customer service told me just to patch it with the kit that they sent me, but didn’t send me a patch kit . I told them that I shouldn’t have to patch something brand new when it has a flaw in it from the factory. I wasn’t too happy with that decision on their part..

Came out of the box with a small hole. No big deal but I was expecting service after. I’ve sent several emails with only a reply saying someone will respond within 48 hours. No one has responded. For the service after the sale I would not recommend Vevor.

Avons déballer le produit et gonfler tel que recommandé. Apres quelques heures d'attente nous avons constaté qu'il avait dégonflé tout seul. N 'avons pas pu l'utiliser.