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VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

Customer Reviews for VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

13500 lbs
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Customer Reviews

4 Out of 5
Based on 367 reviews
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367 Reviews
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Joao Ricardo Rocha Joao Ricardo Rocha
Solenoid doesn’t work
13500 lbs
Completely frustrated with this product. This is the second winch I’ve purchased, and it arrived with the same defect: one of the solenoids doesn’t work. When I bought the first one, I reached out to VEVOR, but my issue wasn’t resolved. With this second purchase, I won’t even bother trying to contact them. I’d rather avoid further frustration. DO NOT RECOMMEND!
2 people found this helpful
Customer Service Reply: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
Ricardo Ricardo
Dot try to get a refund!
13500 lbs
I tried to get my money back. They played like I did not respond. I responded twice. I have no use for the product or this company any more.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
bi*** bi***
idk yet but the wire hook up are cheaply made
13500 lbs
looks good but I was hooking up the red wire and it broke off with very little tightened to it
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
ta*** ta***
SAV
13500 lbs
je me bat dépuis 3 semaines pour obtenir les pièces de rechange sous treuil en garantie j ai fourni photo vidéo contact avec SAV réponse par mail avec des tickets d ou je ne comprends rien et des mails me disant qu ils ont aucune nouvelle et vont classer mon dossier ils devraient me contacter sous 48 hrs malgré mes mail leurs demandant de me contacter en URGENCE rien n avance à part des demandes de numéro de commande de documents je ne sais plus quoi penser je suis dans le pétrin!!!
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et sommes restés en contact permanent avec vous à ce sujet. Nous vous avons communiqué une solution par e-mail et attendons désormais votre retour. Soyez assuré que nous continuerons à assurer le suivi jusqu'à ce que le problème soit entièrement résolu. Nous vous invitons à surveiller les réponses liées à votre demande ainsi que les notifications par e-mail.
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boomer boomer
Cheap Garbage
13500 lbs
No way to mount without buying additional parts
1 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
harri.vainikka1 harri.vainikka1
13500 lbs
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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swinforddarrell swinforddarrell
Bad winch motor sucks
13500 lbs
Bought few months ago went to use it and winch got hot and quit working. Was winching 1 roll of hay... please contact me to get this refunded or send another one and I will send mine back!!
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Matt Looney Matt Looney
Director of Construction
13500 lbs
Hard to give a review on the product seeing as I’ve been waiting on it for two weeks now. So don’t expect speedy shipping. FedEx tracking says only that a label has been created and they are waiting on the package. Might turn out to be a great buy but I’m very frustrated with nonexistent customer service and ridiculously slow shipping.
0 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
kalilazizi183 kalilazizi183
Not good winch
13500 lbs
Not good winch 1
اگر می‌خواهی این را برای شکایت به Customer Service به انگلیسی بفرستی، می‌توانی این‌طور بگویی: The winch line/cable is not strong at all and it breaks very easily. I already requested a replacement cable, but I never received one. Also, the winch will pull the cable in and wind it up, but it does not release or feed the cable back out. I have tried both the wired and wireless controls, but the problem remains. I’m very disappointed with the quality of the winch and especially with the customer service. I contacted you about the cable issue and requested a replacement, but nobody properly followed up or resolved the problem.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ma*** Ma***
Customer service sucks
13500 lbs
This customer service really needs to be updated.. I want a refund
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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