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VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

Customer Reviews for VEVOR Electric Winch, 6100 kg Load Capacity, 12V DC Truck Winch with Φ9.5 mm x 24 m Synthetic Rope, Wireless & Wired Remote Control, Suitable for Towing Off-Road SUV Jeep Trailer Boat

13500 lbs
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4 Out of 5
Based on 367 reviews
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367 Reviews
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Marco Marco
Buon prodotto
Prodotto di buona qualità, solido e facile da utilizzare. Non si stratta della solita cineseria scadente e a malapena funzionante. Spedizione veloce, imballaggio professionale. Prezzo valido, certo non regalato
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Tandartspraktijk Righolt Tandartspraktijk Righolt
niets
13500 lbs
Hij ligt op zolder
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Customer Service Reply: Hallo! We waarderen het enorm dat je jouw winkelervaring met ons deelt. Het helpt ons enorm om te verbeteren. Nogmaals bedankt voor je waardevolle input!
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Steven chamberlain Steven chamberlain
I just got bad luck
13500 lbs
Side connection to clutch or whatever loose
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Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
nicobonif@hotmail.fr nicobonif@hotmail.fr
Bien mais !
13500 lbs
Alors ça fait 2 ans que j'ai ce treuil il est bien puissant pratique pour une remorque bateau en revanche les câbles d'alimentation sont en cuivre aluminium et ne tiennent pas dans le temps et sur les deux ans j'ai dû changer le boîtier de la télécommande au bout d'un an
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Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Marc70 Marc70
Excellent customer service
13500 lbs
Bought and tried it before installing, everything worked great. Installed and it wouldn’t winch out, but would free spool and winch in. When taking out the switch box, it would winch in or out, but reinstalling wouldn’t work, even retightening the bolts didn’t fix it. Several back and forth with Vevor, I was offered a new winch or full refund. I’m taking the cash and I’ll figure out the relay later. 😁👍
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Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
vsmcke vsmcke
13500 lbs
The user did not leave any written comments.
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Customer Service Reply: Dear Valued Customer, Thank you for taking the time to leave a review. We noticed that no additional comments were included. If you need any assistance with your order or have any questions, please visit our Contact Us page, which you can find in the bottom navigation bar of our website. Submit a ticket for any unresolved issues, and our after-sales team will be happy to assist you as quickly as possible.
markshotrodgarage427 markshotrodgarage427
Mounting hardware issues
I would have given it 5 stars but the mounting hardware needed modifications. There are 4 square nuts that slide into the mounting slots at the base of the winch. We discovered a few of them would not slide into all the way and the bolts would not thead in. We sanded off one side of the nuts so they would go in far enough to thread the bolts in.
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Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Armando Rojas Armando Rojas
Control
El control remoto es de muy baja calidad el primer día le pasó esto la calidad no es buena Si tiene garantía es necesario remplazar Es imposible subir la foto
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Customer Service Reply: Estimado/a cliente: Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos que nuestro producto no haya cumplido con sus expectativas y comprendemos perfectamente lo frustrante que puede ser esta situación. Hemos creado un caso de soporte para atender su incidencia, y nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico en breve. Le mantendrán informado durante todo el proceso hasta que el problema quede completamente resuelto. Por favor, revise su bandeja de entrada con regularidad para no perder nuestros mensajes.
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charlesshupe327 charlesshupe327
SCAM YOU ON ITEMS
13500 lbs
ITEM DOES NOT WORK THEY WANT ME TO PAY 85.00 SHIPPING TO RETURN
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Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464717197957120] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
ma*** ma***
la qualità è scesa ancora ma il prezzo no
13500 lbs
aquiesto qualche mese fà messo i n funzione ho notato subito che era molto più lento del precedete stessa provenienza stesso tutto io lo uso per sollevare un cestello su una barca solleva 230 kg massimo dovrebbero essere bazzeccole per i chili dichiarati dal costruttore ne cambio i n media uno all'anno perche si rompe la frizione ma questo forse è dovuto a un uso un po più frequente che a un vericello da macchian o camion purteoppo mi vedro costretto a cambiare marca e prodotto
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Customer Service Reply: Grazie per il tuo riscontro. Ci dispiace che il problema riscontrato con il tuo verricello elettrico VEVOR (capacità di carico: 13.500 libbre) ti abbia causato dei disagi. Abbiamo incaricato un nostro specialista di contattarti entro 48 ore tramite il ticket n. 464422453707776 per proporti una soluzione adeguata. Ti invitiamo a controllare l'indirizzo e-mail associato al tuo ordine e a risponderci.
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