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VEVOR Carport Replacement Canopy Cover 6 x 3.6 m, Garage Top Tent Shelter Tarp Heavy-Duty Waterproof & UV Protected, Easy Installation with Ball Bungees,Grey (Only Top Cover, Frame Not Include)

Customer Reviews for VEVOR Carport Replacement Canopy Cover 6 x 3.6 m, Garage Top Tent Shelter Tarp Heavy-Duty Waterproof & UV Protected, Easy Installation with Ball Bungees,Grey (Only Top Cover, Frame Not Include)

6 x 3.6 m Gray

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Edward Edward
Military
Gray 6 x 3 m
I bought the wrong size tent cover I need to return it and have it replaced with the correct size. Thank you
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Don Don
somewhat disappointed
Gray 6 x 3 m
somewhat disappointed 3 somewhat disappointed 3 somewhat disappointed 3
I have only had this for about a month and now have a few issues. There are several wear holes in the top, one zipper has split and the velcro straps on the door end have come loose many times. I know I did not pay a lot for this complete replacement traps but, I thought it would not wear thru this fast. See photos. Thank you,
5 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Wayne Dibble Wayne Dibble
Mr
Beige 6 x 3 m
Easy to set up, did it myself. One issue is the back panel did not have Velcro straps on one side which leaves a back corner flapping open. This isn’t a big issue for me since the lack of straps allows any wind to vent, still keeps the rain out. Second issue is the side panels do not have Velcro straps for the side supports, only the front a rear corner posts have tie downs.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
dean dean
Mr.
6 x 3.6 m Gray
did not last one winter in canada
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
Jan Jan
Miss
Gray 6 x 3 m
not the right size and I can't contact anyone for a return or replacement. They don't get back to me about the return. Not like Amazon. Very Unhappy
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Custódio Silva Custódio Silva
Pedido informação
Boa tarde, comprei cobertura sem ter a estrutura que suporta a cobertura, como posso adquirir a estrutura, cumprimentos
7 people found this helpful
Customer Service Reply: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir quando se depara com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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Tom Vink Tom Vink
Verder goede tent
Ik heb de grijs uitvoering gekocht alleen naar een week kwamen er al witte plekken op de plekken waar de grijze coating opzat verder blijft hij wel goed maar helaas wordt hij langzaam helemaal wit
0 people found this helpful
Customer Service Reply: Hallo! We stellen het erg op prijs dat u uw winkelervaring met ons deelt. Het betekent veel voor ons en helpt ons om te verbeteren. Nogmaals bedankt voor uw waardevolle feedback!
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Ryan Ryan
Lasted 10 months
6 x 3.6 m Gray
Seemed fairly nice when installing, however the overhang flap ripped and fell off after 8 months. No big deal, the cover itself remained intact. 2 months later it tore through so now I'll have to replace the cover in less than a year. Submitted a ticket with vevor providing pictures since it was within 12 months of purchase. Ticket response was basically "sorry, we're not going to do anything". I've generally had good luck with Vevor stuff but this one is a dud and was expecting vevor to replace it within the 12 month warranty period but they didn't. The Harbor Freight cover it replaced lasted 3x longer in similar conditions, so next cover will be HF.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
CeeCee CeeCee
10x20 carport replacement canopy
White
I didn't realize how much smaller this is when it doesn't wrap around the poles. Loose a bit of covered space.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
CeeCee CeeCee
Carport canopy replacement cover and sidewalls with zipper door
Gray 6 x 3 m
The first time I had to open the zipper it was raining and it separated and wouldn't go back together. DON'T unzip it!
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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