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VEVOR Bike Stand, Freestanding Vertical & Horizontal Bike Storage Rack, with Lockable Casters, Height Adjustable Carbon Steel Upright Garage Bicycle Floor Stand, for 508-737 mm Wheel Diameters, Black

Customer Reviews for VEVOR Bike Stand, Freestanding Vertical & Horizontal Bike Storage Rack, with Lockable Casters, Height Adjustable Carbon Steel Upright Garage Bicycle Floor Stand, for 508-737 mm Wheel Diameters, Black

1 Bike Rack

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130 Reviews
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Matjaz Matjaz
Bike rack
5 Bikes
Bike rack 2
Construction is ok but some parts do fall apart at first use. Awaiting customer support for feedback
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Roberto Roberto
Sig.
5 Bikes
Sig. 1 Sig. 1 Sig. 1 Sig. 1
Una schifezza! Uno dei ganci si è rotto al primo utilizzo. Finito di montare provo ad appendere la mia MTB 26 pollici in acciaio di 14kg di peso e si trancia di netto il gancio! Per fortuna avevo ancora una mano sul manubrio ed ho evitato che cadesse per terra la bici da due metri d'altezza! Ho perso qualche settimana di vita per lo spavento! Saldatura dei ganci senza alcuna penetrazione nel materiale. Un vero schifo! Questo articolo è progettato male. I ganci dovrebbero essere montati in verticale, puntando verso il basso, per lavorare a trazione su tutta la lunghezza della saldatura (sempre ammesso che sia effettuata correttamente). Non in orizzontale a sbalzo! Non parliamo poi delle istruzioni di montaggio... ...come non averle. Spazzatura!
2 people found this helpful
Customer Service Reply: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Mark Mark
Junk
5 Bikes
Junk 1
Where do I start? Missing hardware, crooked welds, paint flaking off. Some of the nut don’t even have threads. Spent half an hour trying to screw nuts before I figured that out.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Niamh Whiriskey Niamh Whiriskey
Mrs
5 Bikes
The first time we tried to take the bikes down 3 hooks broke off, very disappointing
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jeremy Jeremy
Ne convient pas
1 Pcs Double Folding
Fait pour les. VElo de route et encore car n’est pas adapté aux gros pneus qui ne tient pas du coup . Donc inutilisable
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Greg Wright Greg Wright
Mr.
1 Pcs Double Folding
They work horribly. Not made for modern mtb.
2 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Michael A Fisher Michael A Fisher
Not worth money
1 Pcs Double Folding
Did not hold my bike not sturdy enough to trust
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
KV KV
Doesn't hold bike vertical without tipping
1 Vehicle
First of all, the package insert that covers with this stand labels the bike in the vertical position as "upright maintenance" despite pictures and descriptions that it's "stable and secure" and allowing you to "park in four different ways: front wheel or rear wheel in, and vertically or horizontally." Unfortunately, in the upright/ vertical position, it's very precarious. Once I finally rigged my bike to not immediately too over in the vertical position, within a few seconds the back of the stand lifted up and the bike weight pulled it over. I have a bianchi bike with upright/ relaxed handlebar configuration, and I'm only 5ft tall so I have a smaller frame. I got this to work with my child's bike when propped against the wall, but that's obviously not ideal for a standalone bike frame!
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jim Jim
Owner
2 Pcs Double Folding
Too small. No support by Vevor for any product.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Noah Petersen Noah Petersen
NO RETURNS, SHORT ON PARTS, RESELLING USED AS NEW
5 Bikes
The worst product I’ve ever received from the internet. I tried to cancel order 10 minutes after placing it, and didn’t receive a response from company until the next day, informing me the package anlready shipped After that they replied within 10 minutes for responses. They informed me that I could not return the product, and instead suggested I decline the delivery from the delivery person. When the package arrived, it was battered, and the parts were blackened with dirt (apparently they permitted another person to return the product). There parts bag was a jumbled mix of pieces, so I counted them, and it turned out it was short esssentiall nuts for the stand. When I asked them if I could return it now, they instead turned me over to a clearly automated response which just sends me a generic update message every 5 days, and lacks any meaningful repatriations. Another review previously described having this issue. Whatever you do, DO NOT BUY FROM THIS COMPANY.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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