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Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

Customer Reviews for Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

Customer Reviews

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1194 Reviews
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LB LB
Experienced Home Renovator
1200 mm Yes
Cutting alignment was off. Called Tech Support and they sent me a video that required a special Video Viewer. They stated they could not send me an Mp4 that I could play with a standard video player. All in all support was not great. Good price though. I guess you get what you pay for.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Behrami Behrami
Flisen Schneider
1200 mm Yes
Schlechte Qualität nicht stabil genug und schief schneiden.
0 people found this helpful
Customer Service Reply: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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Shawn Shawn
Horrible
1200 mm
Nothing but junk
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Nofran Nofran
Coupe -carreaux non recommandé
Au déballage, la tête a un jeu très important. Aide Vevor inefficace. Heureusement, j'ai fini par trouver une vidéo Youtube qui évoque un réglage par les 2 vis noires, indispensable pour mon exemplaire. Mais ensuite, sur du grès cérame de 9 mm les carreaux 60 x 60 se coupent souvent avec une déviation de plusieurs centimètres en bout de course : beaucoup de pertes inadmissibles. Sans parler des coupes en diagonale avec un échec sur 2! La machine se déformant, j'ai fixé l'avant et l'arrière ce qui a diminué un peu les loupés. Très déçu par cet appareil.
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Freddy Leroy Freddy Leroy
Carrelette
1200 mm Yes
Ne l achetez pas c est de la merde et sav ne veut rien entendre même prouvé par vidéo que le rail de guidage est trop souple et qu on se coince les doigts en voulant couper les carreaux aucun retour de leur part ,site a fuir autant que possible
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Lukas Lukas
X
1200 mm None
De geleiderails buigen gewoon naar boven waardoor je niet in de tegel kan snijden. Waardeloze aankoop.
0 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Oleksii Oleksii
Towar z wadą
„Żadnej płytki nie da się dobrze przeciąć. Nie docina do końca. Kółko tnące jest za wysoko nad płytką. Nie udało się tego wyregulować. Wózek jest okropny. Jakość pracy jest fatalna.”
0 people found this helpful
Customer Service Reply: Otrzymaliśmy Państwa zgłoszenie dotyczące tego problemu. Nasz zespół obsługi klienta zajmie się Państwa sprawą w ciągu 24 godzin i będzie nadal udzielał pomocy, aż do momentu rozwiązania wszystkich Państwa problemów. Prosimy o śledzenie odpowiedzi na zgłoszenia i powiadomień e-mail.
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P1234 P1234
Laser wouldn't calibrate
Could not get the laser to calibrate. Not easy to line up. Once lined up it cuts nicely.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
Wit Wit
Not square, no customer support
The cutter is not square so the laser does not help. To make exact cut, it is necessary to place a tail checking whether the cutting wheel is placed on the top of the intended cut line on the one side of the tail, then on the other side so preparing for the cut takes time and adjustment. Beside of that, the video of the product and the manual attached to the product depict totally different version of the cutter (the real one does not have side supports and adjusted angle ruler). Customer service was not helpful at all so I did not get any replacement, I had to use what I got.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your message about these concerns. We apologize for the trouble this has led to. To get further help, visit our "Contact Us" page online—look for it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist promptly. Thank you for your understanding.
Saman Saman
I can not cut any tile strip
1200 mm
Board is flimsy and handle is too low. I can not cut any porcelain tile strip less than 2 in.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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