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Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

Customer Reviews for Heavy Duty Tile Cutter 3/5inch Cap 31inch Blue w/ Precise Laser Positioning Single Rail

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Customer Reviews

4 Out of 5
Based on 1194 reviews
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1194 Reviews
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Omar Omar
Tile cutter
1000 mm
I bought 42” tile cutter but cut not straight. But customer service doesn’t want to solve my problem , they want to proof from me not to check themselves. That means I need to record some videos and take some pictures and send to them. Don’t buy from them. Waste of money and time and labor…
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Robert F Sampson Robert F Sampson
Contractor
1200 mm Yes
Ordered this cutter almost 2 months ago came immediately all busted up during shipping. Needed ot right away had to go and rent one to do the job. Was told not to return it and they would send replacement parts. Still waiting for the parts . I would never order one of these tile cutters ever again !!!!! Unacceptable. Whether it is Vevor or the manufacturer I would never order another one !!!
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
L R Brown L R Brown
PE
1200 mm
Advertised to cut 6mm porcelain but this tile is too thin to position the wheel properly. 7 mm tile will also not work with this machine.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.
Erhan Ozlem Erhan Ozlem
Owner
1200 mm
Poor quality
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.

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