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VEVOR 26CC 5-in-1 Multi-Functional Trimming Tools, Gas Hedge Trimmer, Weed Eater, String Trimmer, Edger, Pole Saw Chainsaw Pruner with Extension Pole

Customer Reviews for VEVOR 26CC 5-in-1 Multi-Functional Trimming Tools, Gas Hedge Trimmer, Weed Eater, String Trimmer, Edger, Pole Saw Chainsaw Pruner with Extension Pole

26cc

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c c
Worthless. Awaiting new parts
The features and price of this unit is what made me buy. However after receiving the unit, it is very complex to put together and very heavy. I went ahead and put together the trimmer together and fired it up. At first it worked great.. after about 5 minutes I had to turn the trimmer off so I could get the shoulder support straps. When I tried starting the trimmer up again, there was absolutely no tension on the pull string as before. No tension = no start. Customer service is through online text only which was also frustrating l. However, they said I should just need a new starter. Now awaiting this new part for a brand new trimmer... hopefully it works.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Roberto ortiz de urbina Roberto ortiz de urbina
Sr
Muy mala calidad los tornillos flojos se sueltan las piezas se han desmontado partes al ponerla a funcionar
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Alexander Faulds Alexander Faulds
CRAP!
Worked at first but then wouldn't start and email after email to this customer service to get no where..... crap product and very bad customer service...... save yourself time and money and but for a store that you can work with...VEVOR your customer service and product is a FAIL
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Matt Matt
Very Disappointed
Used it twice and now it won't start. The trimmer cut very well for the 2 hours I could use it. Dealing with customer service now and I have to send them a video of me trying to start it.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jordan Jordan
Worked once
assembly was easy, did cut a lot of grass only ran for half a tank of gas before it wouldn't start anymore. used the correct oil to gas mix, figured maybe it over heated so left it alone for awhile. Still wont start again from a little research online it seems the prawl's in the starter are no longer engaging the engine when i pull it to start.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Frédéric Frédéric
m
Won't start
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Hunter Robinson Hunter Robinson
Vevor 62cc 5-in-1
I ordered this and as soon as It came in, it is very hard to crank and the weed eater shaft is seized up and wont work, never even got to use it. Ive been trying to get ahold of them to return it and get a refund and it has been a epic fail. I will be reporting this soon if nothing is done about it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Philippe HENAULT Philippe HENAULT
RETOUR PRODUIT
Bonjour, Le produit ne convient pas à mes attentes pour les raisons détaillées ci-dessous. 1. Je constate, qu’Il doit être entièrement monté par le client que je suis et je ne suis pas du tout bricoleur d’une part et d’autre part, comment pourrais-je l'être avec la notice qui est uniquement en anglais. Ce qui est contraire à la Loi Toubon. Loi n° 94-665 du 4 août 1994 relative à l'emploi de la langue française. Version en vigueur depuis le 05 mars 1995 « Dans la désignation, l'offre, la présentation, le mode d'emploi ou d'utilisation, la description de l'étendue et des conditions de garantie d'un bien, d'un produit ou d'un service, ainsi que dans les factures et quittances, l'emploi de la langue française est obligatoire ». 2. J’ai donc parfaitement repositionné tous les produits avec leurs emballage respectifs et j’ai intégralement reconfectionné le carton de livraison pour son retour. 3. Merci de me transmettre la marche à suivre pour le renvoi du produit et pour l’annulation de ma commande et le remboursement du 1er loyer. Dans l’attente de vous lire dans les meilleurs délais, Cordialement. Philippe HENAULT
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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 Nelson manning Nelson manning
Chief Engineer
One of the worst ones yet machine is way under powered!! Boggs down under the smallest tasks .would not recommend this product .waste of time and money
2 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize that the product did not meet your expectations and for the inconvenience you experienced. We have created a support ticket regarding your concerns, and our customer support team will be reaching out to you via email shortly. They will work with you to address the issue and keep you updated until it is resolved. Please keep an eye on your inbox, including your spam or junk folder if necessary.
Marwan Osman Marwan Osman
Customer
The worse experience. A big chunk of the blade broke off and the motor starter got stuck. The trimmer is now completely useless. Customer service is not great. They said they will ship the parts to fix it. It has been around 3 weeks and parts are received. I am hoping I could finish the yard work this summer.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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