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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

2-3 Steps 47 In
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Customer Reviews

4 Out of 5
Based on 343 reviews
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343 Reviews
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Pierre Pierre
Rideau
No Crossbar 2-3 Steps
Rideau 1
Pas content du tout, ce produit ne correspont pas du tout aux photos de promotion, les bandes s'enroulent en bas et ne sont pas planes mais bombées. Apparement Vevor n'est pas en capacité de trouver une solution, la réponse est " Trouver un artisan pour réparer et vous aurez un dédomagement de 20E." Merci mais cela ne resoudra pas le probléme ! Je suis très deçu
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Grant Grant
Handrail crooked
No Crossbar 2-3 Steps
The other handrail just had faulty hardware but the railing was straight. This one, though, is crooked at the twisted ends. I don't have a way to fix this, other than do some welding. A bummer, but from the reviews it looks like returning products to Vevor is a huge pain so...I'm just leaving it as-is.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Adrian Adrian
Flimsy, broke during install
Lots of issues with this unit, don't get it. Get something else. 1.) the railing attachment broke during install - it's made of brittle metal and won't stand up to anything. 2.) the included hardware 3/8" and drill bit 12mm are not the same size, so you will have to get different hardware or drillbit to install.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages. We appreciate your understanding.

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