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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

2-3 Steps 47 In
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Customer Reviews

4 Out of 5
Based on 343 reviews
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343 Reviews
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Fred Fred
Railing
2-3 Steps 47 In
Ordered them and paid for the railings but Never received them. I’m going to pay again and hopefully they get to me this time.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
dc dc
Bad instructions
2-3 Steps 55 In
Bought it used at discount because it had slight damage. Directions were unclear but I figured it out. Goes on the steps one direction only. Anchors are for cement insulation only. Just used the screws for wood steps installing. Damage was bent post cover and chipped paint. Shipping was fast.
0 people found this helpful
Jacob Jacob
Hr
Bijgeleverde schroeven en keilbouten zijn matig tot slecht
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product veroorzaakt. We begrijpen de frustratie die kan ontstaan ​​door een storing tijdens het gebruik volledig. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We sturen u een update over uw probleem via e-mail; controleer uw inbox voor verdere correspondentie.
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C. Hofmann C. Hofmann
Ok für den preis
Lieferung war schnell und gut verpackt. Leider trozdem kleine lackschäden. Hab die selbst nachlackiert. Qualität für den preis ok.
0 people found this helpful
Parks Jones Parks Jones
Mr
I have sent request for a part shorted on my 2 ordered of 8 stair rails. Also 1 rail sratched from loose packaging so need replacement . Welcome to call 229 347 9222 Photos previously sennt
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Mitchell Kassouf Mitchell Kassouf
Unfortunately very poor service
The hand rails arrived with some incorrect parts. Weeks have gone by trading emails, trying to get the correct parts sent. Apparently the could not figure out how to get the correct parts sent . They finally offered to completely replace or refund.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
Arnaud G Arnaud G
Bien mais aurait pu être Top !
Un peu mitigé. Qualité pas mal pour un bon rapport qualité/prix. Le montage est facile Par contre d'usine la main courante a été mal soudé (elle donne une impression de travers, comme tordu). En fait elle n'a pas été soudé bien à plat donc pas droite.
0 people found this helpful
Richard Ziesmer Richard Ziesmer
Received broken
I filed a complaint and they sent a new part that I had to install. Took three weeks to get the part. The I needed special tool to install.
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
bent railing bent railing
mr
2-3 Steps 47 In
product arrived damaged. had to send pictures. they offered me 23.00. sent it back for full refund.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Grant Grant
Poor quality control
Plastic hardware and screw was faulty and didn't catch the thread so fell right out. I used JB Weld to correct it so it would stay attached to the post.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!

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