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VEVOR Wrought Iron Handrail Stair Railing Fit 1-3 Steps Adjustable Hand Rail

Customer Reviews for VEVOR Wrought Iron Handrail Stair Railing Fit 1-3 Steps Adjustable Hand Rail

No Crossbar 2-3 Steps
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Customer Reviews

4 Out of 5
Based on 343 reviews
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343 Reviews
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Grant Grant
Poor quality control
Plastic hardware and screw was faulty and didn't catch the thread so fell right out. I used JB Weld to correct it so it would stay attached to the post.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
bent railing bent railing
mr
2-3 Steps 47 In
product arrived damaged. had to send pictures. they offered me 23.00. sent it back for full refund.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Adrian Adrian
Flimsy, broke during install
Lots of issues with this unit, don't get it. Get something else. 1.) the railing attachment broke during install - it's made of brittle metal and won't stand up to anything. 2.) the included hardware 3/8" and drill bit 12mm are not the same size, so you will have to get different hardware or drillbit to install.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages. We appreciate your understanding.

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