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VEVOR Wrought Iron Handrail Stair Railing Fit 1-3 Steps Adjustable Hand Rail

Customer Reviews for VEVOR Wrought Iron Handrail Stair Railing Fit 1-3 Steps Adjustable Hand Rail

No Crossbar 2-3 Steps
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Customer Reviews

4 Out of 5
Based on 343 reviews
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343 Reviews
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Arnaud G Arnaud G
Bien mais aurait pu être Top !
Un peu mitigé. Qualité pas mal pour un bon rapport qualité/prix. Le montage est facile Par contre d'usine la main courante a été mal soudé (elle donne une impression de travers, comme tordu). En fait elle n'a pas été soudé bien à plat donc pas droite.
0 people found this helpful
dc dc
Bad instructions
2-3 Steps 55 In
Bought it used at discount because it had slight damage. Directions were unclear but I figured it out. Goes on the steps one direction only. Anchors are for cement insulation only. Just used the screws for wood steps installing. Damage was bent post cover and chipped paint. Shipping was fast.
0 people found this helpful
yvon yvon
La livraison
2-3 Steps 47 In
le garde corp ai pas mal dommage que le livreur ne me la pas apporter
0 people found this helpful
Jacob Jacob
Hr
Bijgeleverde schroeven en keilbouten zijn matig tot slecht
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product veroorzaakt. We begrijpen de frustratie die kan ontstaan ​​door een storing tijdens het gebruik volledig. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We sturen u een update over uw probleem via e-mail; controleer uw inbox voor verdere correspondentie.
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Parks Jones Parks Jones
Mr
I have sent request for a part shorted on my 2 ordered of 8 stair rails. Also 1 rail sratched from loose packaging so need replacement . Welcome to call 229 347 9222 Photos previously sennt
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
BD BD
Hold down Hardware issue
2-3 Steps 47 In
Anchor bolts were second rate -- difficult to anchor to the cement base well, but like the design of the railing.
0 people found this helpful
Richard Ziesmer Richard Ziesmer
Received broken
I filed a complaint and they sent a new part that I had to install. Took three weeks to get the part. The I needed special tool to install.
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Pierre Pierre
Rideau
Rideau 1
Pas content du tout, ce produit ne correspont pas du tout aux photos de promotion, les bandes s'enroulent en bas et ne sont pas planes mais bombées. Apparement Vevor n'est pas en capacité de trouver une solution, la réponse est " Trouver un artisan pour réparer et vous aurez un dédomagement de 20E." Merci mais cela ne resoudra pas le probléme ! Je suis très deçu
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Fred Fred
Railing
2-3 Steps 47 In
Ordered them and paid for the railings but Never received them. I’m going to pay again and hopefully they get to me this time.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Grant Grant
Handrail crooked
The other handrail just had faulty hardware but the railing was straight. This one, though, is crooked at the twisted ends. I don't have a way to fix this, other than do some welding. A bummer, but from the reviews it looks like returning products to Vevor is a huge pain so...I'm just leaving it as-is.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!

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