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VEVOR 6.1 x 3 x 2.1 m Walk-in Tunnel Greenhouse, Portable Plant Hot House with Galvanized Steel Hoops, 3 Top Beams, Diagonal Poles, 2 Zippered Doors & 12 Roll-up Windows, White

Customer Reviews for VEVOR 6.1 x 3 x 2.1 m Walk-in Tunnel Greenhouse, Portable Plant Hot House with Galvanized Steel Hoops, 3 Top Beams, Diagonal Poles, 2 Zippered Doors & 12 Roll-up Windows, White

20×10×7 ft White

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This is the 3rd Vevor greenhouse we have purchased, and until this one, we’ve been very happy. We had issues with the size of the cover, it didn’t fit the frame. We contacted customer service and after waiting 2 days for a response we were told that the cover is huge and we needed to tighten the bolts on the frame. We again told them this was our 3rd greenhouse and that wasn’t the problem. We even cut 3” off the legs in hopes the cover would fit better. They asked for pictures and measurements, which we provided and they offered a replacement cover, but it would take a while for us to get it. After arriving at the warehouse we were told it was lost and they would give us $39 to order a cover on our own. We told them $39 wouldn’t cover the cost of a cover even if they sold it separately. They then offered a $60 refund and we took it. Dealing with them took about 4 weeks. We will never order another greenhouse from them based on the lack of customer service.
2 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Marc Marc
Serre à améliorer
20×10×7 ft White
Devrait avoir une sangle d'attache à chaque arches avec les grand vents que nous connaissons c'est la 2 ieme qui s'écrase sur les plants
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Penny Penny
Mrs
20×10×7 ft White
It is what it was advertised as.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Gary Panozzo Gary Panozzo
Mr
20×10×7 ft White
Doesnt hold up to high winds
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Tracey Johansen-Duty Tracey Johansen-Duty
Queen
20×10×7 ft White
I have wanted a greenhouse for YEARS! Finally saved up and got this one. It took two of my guys about two hours to set it up. The first thing we noticed is that there are very few ties to tie the plastic to be the frame. There is also very little overhang for the bottom. Two days after set up and moving plants in, we had a windstorm and the entire plastic flew off. Not once but twice. Even in very light wind this thing shifts off the frame. In one day, I had to put it back straight, SIX TIMES. I am so incredibly bummed as I am on a TIGHT budget and can't afford to "upgrade" The price is amazing but always remember, you certainly get what you pay for. #disappointedtomatofarmerinMichigan
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Aleida Wassink Aleida Wassink
Mrs.
20×10×7 ft White
It is the perfect sized greenhouse for my growing needs. How ever, I made the mistake of putting the first one up before winter and with the amount of snow we had it partly collapsed before I got out to sweep it off again. I bought the second one to replace bent parts. For the money though it's a great for one season use.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
User_1234 User_1234
Very cheap and rips extremely easiler
20×10×7 ft White
If you have any wind at all it’ll just rip open. Poles are small and thin. I was hoping I could use it for a few spring if I take it down during summer and winter. But I think it’ll only last one spring. Very light weight and pretty cheap quality
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephanie Ash Stephanie Ash
Owner
20×10×7 ft White
Extremely flimsy!!! If you live where there is any wind at all, buy something else. I like the design and price, but I don't expect it to get through one season. I spent several days after initial construction trying to secure it by boltong it to railroad ties, adding a shade tarp over the entire top to attach ground wire stakes to, building door frames and everything I could to stabilize it, and after only 3 days of mild breeze there were holes tearing in the plastic where the pipe ends and bolts rubbed. I covered these with duck tape, so we'll see. It could be a good product but it needs some serious upgrades.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Bupto Bupto
Jérémie
20×10×7 ft White
Commande reçu dechiree.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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High wind issues High wind issues
Not built to withstand high winds.
20×10×7 ft White
Does not stand up to high winds very well, all my hoops broke and the cover ripped in many places during high winds. It's not a bad starter green house, just reinforce the hoops and definitely needs tied down, or a very protected area. We salvaged ours by cutting and replacing the broken hoop parts and got new plastic for a cover. I would buy it again. Just be prepared for high winds.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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