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VEVOR Utility Service Cart, 550 LBS Laod Capacity, 3 Shelf Heavy Duty Plastic Rolling Utility Cart with 360° Swivel Wheels (2 with Brakes), Ergonomic Storage Handle for Warehouse/Garage/Cleaning

Customer Reviews for VEVOR Utility Service Cart, 550 LBS Laod Capacity, 3 Shelf Heavy Duty Plastic Rolling Utility Cart with 360° Swivel Wheels (2 with Brakes), Ergonomic Storage Handle for Warehouse/Garage/Cleaning

Small 3 Layer

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376 Reviews
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Shepard Shepard
Arrived Damaged
Large 2 Layer
Arrived with the bottom shelf cracked. I had to use a plastic welder to repair it. Plastic seems thin compared to a similar cart I own. Great size however! I'll just have to be mindful if I'm loading really heavy items on it.
0 people found this helpful
Sean Sean
Buyer
1015 x 450 x 850 mm
The cart seems to be of relatively good quality. However it was broken in shipping. A piece approximately 6” long and 3/8” at one end and 3/4” at the other was broken from the bottom of the side on the top shelf, this is not an issue that causes any function problems. I sent a problem ticket to the vendor I punched it from but they replied that Vevor has a special method for shipping damage which did not seem worth the hassle. Still disappointed. Othe issue isle the locking mechanism on the casters hits the bottom shelf if you try to pivot fully around. This is annoying ast the caster will stopnpivoting and slid rather than roll. It can be pulled in reverse to realign the caster by rotating it back in the opposite direction, but again very annoying.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
Nelson Reves Nelson Reves
Werkzeugwagen
1180 x 650 x 865 mm
Werkzeugwagen  2
Leider kam der Werkzeugwagen beschädigt. Könnte mit dem Kundenservice nicht ins Gespräch. Wäre ein toller Werkzeugwagen, falls nicht beschädigt.
0 people found this helpful
Customer Service Reply: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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Bob Feis Bob Feis
Bob
Small 2 Layer
The cart was damaged and broke when it was delivered, NOTHING WAS SENT TO REPLACE IT, OF REFUND ME BUT wants to give me $40 for the problem. I REALLY NEED THIS CART. $40 does not solve the problem and offering $40 is Bullsh$# wont let me post a pic... grrrrrr NOT HAPPY
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
William Menon William Menon
Very poor instructions
Small 2 Layer
Very sturdy, stable and mobile. Very very poor instructions. Took a lot longer than "20 minutes" to assemble. The main problem is the 4 leg/upright assemblies and their insertion into the bottom shelf. Improper fit and very poorly explained. Each insertion was increasingly more difficult and they also kept falling out as the cart is manhandled to bolt on wheels and screws. Had to go online to find a video and even that guy assembled the legs/uprights incorrectly and had to start over. He used a power tool to tighten bolt and screws and not the provided tool. A hammer would be nice but not absolutely necessary. A philips screw driver is also absolutely required but not provided. Not a problem if assembling in a shop/garage, but more so if doing it in an apartment without access to tools. I tried to add the link to the assembly video on Youtube, but my review was not accepted.
0 people found this helpful
Ryan Ryan
DIY Guy
Large 2 Layer
Great product for a great price. Just could use a little more support or reinforcement to secure push handle which just snaps into place.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
RRK RRK
Only two wheels swivel
Large 2 Layer
Very sturdy cart, and assembly directions were clear, though they required additional tools. I really wish the description had mentioned that only two of the wheels swivel. I was looking for all four to swivel, which I would assume is what is meant by \"360 degree swivel wheels (2 with brakes)\" and \"Large 5-inch (12.7cm) diameter swivel casters support 360-degree flexible locking.\" Turns out only the two with locks swivel, making it harder to steer in tight spaces.
0 people found this helpful
Bella weer Bella weer
Ms
Small 3 Layer
Ms 1
Check the box when it shows up.. Mine to carts are all broken to hell. I do loves these carts. But I don't if I'll ever order from vevor again to be honest.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Ed knegt Ed knegt
Owner
1015 x 450 x 850 mm
The price was very attractive so I made the purchase. Waited a long time to receive it. One section of the bottom tray was broke off. Two of the four legs were the wrong ones so I had to alter them to make them work. Did not want to go through the hassle of disassembling and returning and waiting a few more weeks for this item so I may do. Extremely hesitant to buy anything from vevor again!!
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Chris lewis Chris lewis
Operations manager
Small 2 Layer
Buy this if you are never gonna use it. But if you plan to use it every day steer clear. Says it is good for 550 lbs. It is not goot for 50 pounds. We use to take card board to dumpster three times a day. Bearings in all 4 wheels wore out in 3 months. They gave me a $20 refund but i need to spend more then that to replace the wheels. I sure wont buy another from them.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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