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VEVOR Timber Claw Hook, 914mm 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 1500 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

Customer Reviews for VEVOR Timber Claw Hook, 914mm 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 1500 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

914 mm
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Customer Reviews

4 Out of 5
Based on 763 reviews
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763 Reviews
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Paul Paul
Be cautious
609 mm
First time I used this it bent up and became unusable! I picked up a 14” pine log @ 8 ft long and the tongs basically folded! I would do more research or spend a bit more for a better built brand!
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
DISAPPOINTING DISAPPOINTING
Not Delivered
813 mm
Aramex are useless they have lied to me about the progress of the shipping and have now lost your parcel, Please send my parcel with Australia Post, Thanking You
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stéphane Rioux Stéphane Rioux
Jamais reçu
NO 813 mm
Jamais reçu, demandé et reçu remboursement rapidement
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Mike Shrader Mike Shrader
M.shrader@yahoo.com
YES 710 mm
I haven't received the log tongs. They were paid for and shipped, but I have yet to see them. I have reached out to your customer service several times and haven't had any answers. I either want my money back or send me the log tongs I ordered!
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Canvaroué Jean Jacques Canvaroué Jean Jacques
Particulier
711 mm
Commandé le 5 décembre, toujours pas reçu.. Colis perdu à UPS Corbeil Essonnes le 13 et pas étiqueté pour Chronopost.. Pas satisfait du tout du transport, encore de l'argent perdu pour moi.Alors que j'en avais besoin de cet outil maintenant..
0 people found this helpful
Customer Service Reply: Nous vous tiendrons informé(e) de l'évolution de votre dossier par e-mail ; veuillez consulter votre boîte de réception pour toute correspondance ultérieure.
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Williejo Williejo
Inadequate
813 mm
Tongs do not open when unit dropped on log, not as depicted in videos. Eyelet atop that you can allegelly connect to a chain is far to small to fit a chain actually. Not a real chain anyway. Would love to return this useless piece of equipment gathering cobwebs in my shop. Junk Chinese stuff not made to any decent specs.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lynn Garvie Lynn Garvie
Home owner
YES 710 mm
Bought these and first time I used them they bent all to hell Now they wont grip the logs right
2 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Twisted tree service Twisted tree service
Owner
813 mm
First time I used it back on a 18 inch log
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Patrick Markham Patrick Markham
Mr.
NO 457 mm
Very disappointed. I never received the item and your asking for a review. Not happy.
1 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Peter Omlor Peter Omlor
Presiden5 Omlor Electric Inc
YES 609 mm
Horrible experience with Vevor. I messaged them about missing parts. They said they would send them and never did. This is my first and last experience with Vevor.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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