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VEVOR Stainless Steel Kettle, 5 GALLON Brewing Pot, Tri Ply Bottom for Beer, Brew Kettle Pot, Home Brewing Supplies Includes Lid, Handle, Thermometer, Ball Valve Spigot, Filter, Filter Tray

Customer Reviews for VEVOR Stainless Steel Kettle, 5 GALLON Brewing Pot, Tri Ply Bottom for Beer, Brew Kettle Pot, Home Brewing Supplies Includes Lid, Handle, Thermometer, Ball Valve Spigot, Filter, Filter Tray

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4 Out of 5
Based on 83 reviews
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83 Reviews
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Nick Nick
Mr
Vevor was unable to deliver the kettle to my home address, on Lemnos island, Greece, twice. So they offered to me a refund and I recived it if full. The company tha collaborates with Vevor is useless. The staff was very helpfull in resolving my issue.
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Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Josef Benč Josef Benč
Ing.
Hrnec protéká, email s reklamací se vrací zpět. Nekorektní jednání prodejce. NEDOPORUČUJI !!
0 people found this helpful
Customer Service Reply: Dobrý den, je nám moc líto, že vám náš produkt způsobil potíže – naprosto chápeme, jak frustrující může být porucha během používání. Chceme to pro vás co nejdříve vyřešit!
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John John
JOhn
Do not order from Vevor. "Once an order is shipped it cannot be changed" meaning there is absolutely ZERO returns or swaps. This may have been in fine print somewhere but i didn't see it prior to giving them my money. I ordered this 16gal and turns out it was way too big, wanted to swap for a 5gal, and I was actually kicked out of the chat after Carlos said "no". This was a reasonable request. Will never buy from Vevor again, that's unbelievable.
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Customer Service Reply: Dear valued customer, Thank you for informing us of your worries. We’re sorry for the hassle caused. For more assistance, go to our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will work to fix things quickly. We appreciate your patience.

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