Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

I purchased a water hose, the item arrived just fine. However, I paid tax twice—both in my own country and in the sender’s country. I contacted customer support asking for a refund of the overpaid tax, but I received no response.

I was so excited to make my life easier and it did for about a month. Now when you go to rewind the tracking piece on the bar that moves to retract the hose evenly on the reel no longer moves. This make it hard for the hose to retract and only in the same space.

We ordered many things with Vevor we were always satisfied. But this time we ordered the rétractable hose and it work es two Times. Now the hose wont even rétract do we can t use it anymore. We would like a tefund it is unacceptable Serge Leblanc

Right out of the box, first use, took several minutes to get the hose to retract all of the way. It did not get better. I gave it 2 days of trying to use with ease and it never happened. We have other brands G***#&@ and this one does not even compare in any way. Super disappointed, hoping the return/refund process is easy.

I thought this would be an excellent addition to my back yard, but it is TERRIBLE. I spend an enormous amount of time trying to get the hose to retract EVERY SINGLE TIME!

First time pulled it out broke never even had water in it

I purchased retractable hose in Nov.2025 . Installed it in May,2026. There is very very low to no pressure of water. Sometimes no water comes out only drizzling. Sometimes the hose doesn't retract at all. May be the unit is faulty.

Does this have a warranty spring broke after two months

Wouldn’t recommend

I placed this order a month ago and still have not received it and no one has contacted me, and no one knows where it is.