Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

I received this with no shipping damage. However after opening and going through the entire process of mounting bracket and hanging reel, I couldn't attach connection hose to water faucet because the attachment coupling was "oval" in shape and not "round" like it should be. My choice was to repair at my own expense or go through the trouble of repacking everything and returning for replacement which is a lot of trouble. This could all be avoided by having good quality control!!!!

I purchased two of these hose reels, carefully selecting different sizes based on my needs: The 5/8-inch hose was meant for an area where I needed higher volume, The 1/2-inch hose was for another spot where volume wasn’t as critical. Sounds like a solid plan, right? Wrong. What I received is laughable. The so-called "5/8-inch" hose isn’t even a true 1/2 inch—its inner diameter is only .465 inches! That’s a huge restriction on water flow, completely defeating the purpose of choosing a larger size. And the "1/2-inch" hose? Even worse—it measures a pathetic .340 inches inside. That’s not a half-inch hose. That’s not even close! This is blatant false advertising and a complete failure in quality control. If you’re expecting proper hose sizing for actual water flow, you will be sorely disappointed. These hoses choke the water down to a trickle instead of delivering what was promised. This product is a scam and an absolute waste of money—I’ll be returning both immediately. Buyer beware!

Arrived broken from shipping. I can only get one picture to load but the inside reel is broken also.

Just missed the return window or else this would been returned. Does not retract like it did after a month of use. It stops about 15ft from reel. Not 5/8 like it’s advertised. Once it finishes failing it will be trashed and never buying another one again. I put a 5/8 hose next to it. They are selling a 1/2 as a 5/8 hose.

Don't buy does not work. Problem. NON RETRIEVE HOSE AT ALL. MECHANISM FAULTY. Trying to get refound but don't waste your time trying!! I'm trying to reach out to customer service but no luck so far.

Item is NOT as described, I ordered 1/2 and this hose is barely 6-7mm it's super tiny, cheap black hose, not like what was advertised. I am pretty unhappy about this purchase. I have ordered a few things from this company that I was pleased with, but this hose is pure garbage. Please refund my money so I can purchase something better. Thanks

L'enroulage automatique ne fonctionne pas donc le tuyau ne se range pas. Impossible de contacter VEVOR pour un remplacement via le formulaire car le téléchargement de photos ou vidéo ne fonctionne pas.

My first use, I pulled the hose out to use had it lock in fine as it was rolling back in a rod feel out and the piece of the spool feel out. On the side of the reel a small white piece was sticking out to the side. I held the white piece up to get the hose to reel back in all the way. Please Let me know how to return and warranty. J

The customer service here is ridiculous. On May 27th I made a claim because the hand sprayer started spraying out the side of the handle after being used only 1 time!!! They responded that I would hear back within 48hrs for the resolution. Here it is April 3rd and still nothing. I have contacted them a couple times since and get the same response. “I should hear back from them within 48hrs with their results….. I am about to pack both up and send them back and get my money and by somewhere else. Such a simple thing to replace I don’t understand why it is taking them a week to figure out what to do….

Bought the VEVOR retractable hose reel (65 ft) and it already broke — very disappointed. The internal plastic elbow connector snapped/cracked after very light use, causing leakage and making the reel basically useless. This is clearly a cheap, weak component inside the unit, and once it fails, the whole system is unusable. On top of that, the hose is very hard to pull out from the reel, which makes it frustrating to use even before it broke. I expected much better durability, but the overall build quality is poor. Definitely not worth the money or the hassle of fixing something that should last much longer. Would NOT recommend.