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VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

84 ft-5/8 inch

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Ron Houser Ron Houser
65ft hose reel mount
The hose reel is great, But the plastic mount is garbage! The whole thing saggs really bad. I thought I saw a steel mount in the ad.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Ryan Ryan
Owner
It works good wish hose was a little better quality
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Dennis Farley Dennis Farley
Mr
So I bought two of these. The first one I bought I love no issues. The second one it leaks water out of bottom. I’ve contacted Vevor three times now they keep asking for pictures or videos. I’ve sent it both times and I’m still waiting for a response as to When they’re going to send me a new one and I’ll send them back the old one. So right now it’s 50-50 shot if you’re gonna get a good one or not.. vevor has still not settled this problem . The way they want videos or pictures sent is not easy since all I own is an iPhone. I take a picture and they won’t accept it or a video and it says it’s a problem. Good luck when you order this.
2 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Tj Tj
Water hose reel
Over all it’s good. But it has super low water pressure is the only down fall. I wanted to buy 2 but will go a different route now that I know it has low pressure
2 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Nathan Nathan
Not retracting properly after 3 uses
Purchased this hose reel after seeing multiple good reviews on line to provide water to our chickens that are located approx 100ft from our house to make watering them easier. Product came well packaged, as described, and installation was quick and easy. After the 3rd day of use the retracting feature stopped functioning properly. There is an "auger" that guides the hose back and forth on the reel which no longer moves back and forth feeding the hose back on unevenly. The hose still functions as a hose, just annoying to try and feed it back onto the reel. Attempted to file warranty replacement through Vevor, but found that process to be almost as aggravating as the hose to retracting properly
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Al Al
Owner
Fair price,Easy to install, my main issue is with the hose, seems to kink and then is quite difficult to untangle .and causes an issue at retraction
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Jamey Flynn Jamey Flynn
Mr
Won't go back in all the way. Stops and has to be restarted and the last 10' won't go back in.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Jerry berck Jerry berck
Hardware store owner
I have bought 5. 1 pf them blew up upon rewinding slowley. Amazon only gave me back 17.00
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Alex Alex
Okay but not great build quality
Have had this for about a month. At first I was going to return it because it seemed cheaply made especially the nozzle it came with. Made me think that if the nozzle was that flimsy of plastic, what’s the rest of it like? Kept it and it’s ok. It gets jammed up retracting sometimes and you have to pull it out and try again multiple times. We’ll see how long this lasts.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Mark Mark
Homeowmer
1/2 inch not very good should have bought 5/8 inch I replaced a 5/8 inch hose and can tell the power difference
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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