Customer Reviews for VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

Never received item, messaged a number of times about this with no avail, said they can't do anything about it.

poor custumer services wrong item requested for exchange but never reply would be 0 star

Customer service has been horrible. I reached out because I ordered 2 hoses. One came in, the other said for me to contact vevor. I contacted vevor they said I needed to contact the shipper. I asked them if they could because I didn’t know what to ask the shipping company and I shouldn’t have to. They said they would reach out. They didn’t and not my hose was shipped back to vevor. They refunded me partially I’m still waiting for 17 dollars because they didn’t refund my sales tax or the 3 year warranty that I purchased. All in all this has been a pain from start to finish. I’ve waited days and days to hear back from there 24/7 live chat. I’m not satisfied with the product you’re selling and for the price I could have gone to Lowe’s or Home Depot and bought a brand that wasn’t going to waste my time as a customer. Lesson learned do a little digging online and you’ll see these reviews pop up. Don’t believe all the 5 star hype. The product might be fine but the customer service support is very lacking and not worth all this hassle.

The reel worked just fine but the 100' 1/2 " hose did not provide enough pressure to wash car. Pressure has not been an issue at our house ever. Bought a 65' 5/8" version that works much better but still not as much pressure as a 50' 3/4" garden hose. I guess a 3/4" hose is just too big and heavy for one of these fairly compact reels.

Never buy anything from this company.

Shows delivered to receptionist. Sorry but there is no receptionist at my home... Didn't receive. This is the second hose I've purchased with issues. No issues outside of this item. Seems like a scam

Tras un mes de uso en la que le he utilizado 4 veces contadas, ya no se enrolla en su totalidad , se quedan unos 3 o 4 metros fuera, da igual que quede agua dentro,que que esté vacía , se queda sin enrollar.

Wouldn’t retract; had to get a refund. Wouldn’t buy again.

My hose never arrived. I tracked it and it says it was a problem with the delivery. Can either be ship again or i need a refund

Horrible quality only used a few times for it to break on me. do not buy