Customer Reviews for VEVOR Retractable Hose Reel, 130 ft x 1/2 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

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I purchased two of these retractable hose reels and installed one. The hose will not retract all the way, the waterhose leaks where the nozzle is attached. Not that pleased with it to be honest! Complained to customer service on March 16, 2026 they will occasionally message me back but I still have not received a response as to what will be done to resolve the issue!

Buyer beware, if all you need is a cheap occasional 1/2” garden hose this may work for you. This hose reel is advertised as an 5/8” x 65’ hose a reel. What they fail to tell you is the 5/8” is the OD hose measurement . What you actually get is a 1/2” hose. Also the hose is extremely stiff and not great cold weather. The hose already has a kink after only a few uses. The hose is not replaceable. I tried to return this reel after trying it only once without water and was given the run around. I guess I’m stuck with it for this season. I don’t believe it will last any longer. Best to look elsewhere.

​I purchased this retractable hose reel and it arrived on time, but that’s where the positives end. During assembly, I attached the hose nozzle only to find it won't tighten—it just spins infinitely. To make matters worse, the handle is now stuck and cannot be removed. ​The "support" from VEVOR has been a joke. They promised a response within 48 hours but never followed up. Instead, I keep receiving automated emails stating my case is "resolved" and will be closed. I’ve reopened the ticket three times now, telling them it isn't fixed, only for them to send the same automated "case closed" email again. Avoid this brand unless you want to be stuck with a broken product and zero help.

Started leaking at connection point.

Once you screw water nozzle, no way you can replace unless you break in pieces.

The reel is is nice but the hose does not seal properly against the attachment no matter how tightly you screw them on and if you try to unscrew the attachment the hose just free spins and there is nothing to grab on to in order to remove the attachment.

Qualità mediocre.

My husband bought me the VEVOR hose reel for Christmas. It does not retract or pull out easily. The hose is not flexible at all and it makes watering difficult.

We live on a farm with a well. This was going to solve alot of issues with getting water back to the garden area however we do not have enough water pressure to fully make it through the hose.