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VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

Customer Reviews for VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

Customer Reviews

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188 Reviews
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Simone Simone
Varicello
Abbastanza soddisfatto del prodotto peccato che funzionante per metà e come altri prodotti gia acquistati è sempre un disastro per fare un reso ,quindi ho dovuto tenerlo così com'è e usarlo al 50%
0 people found this helpful
Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso con noi la tua esperienza di acquisto. Ci aiuta molto a migliorare. Grazie ancora per il tuo prezioso contributo!
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olivier olivier
treuil
reçu rapidement mais reçu avec une fixation du boitier électrique qui ne va pas et impossible de fixer le boitier, donc pas possible de le monter
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Dinc Dinc
Treuil
Le treuil ne fonctionne pas assez puissant pour se que c'est.
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Jim Jim
Mr
Would not buy again, customer service is not good, and product arrived looking like a used unit, I would recommend buying from another retailer, where you could take back, or at least see a actual picture of what you were buying, the add picture sure didn’t look anything like what I received.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
mauvaise idée. mauvaise idée.
petit matériel
Bonjour - désolé de me montrer négatif : assez déçu, je ne sais pas où sont les 6 T. D'autre part le crochet est de piètre qualité et surtout l'attache du câble sur tambour ne vaut rien. Je l'ai réparé dès la 1ère utilisation et elle a lâchée à le 2ème alors qu'il restait encore 10m à dérouler. Le câble est fixé au tambour par une minuscule bague tenue par une petite vis. Riidicule !
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Samuel Overby Samuel Overby
Owner
Owner  1
I put my winch on the first time I used it. It moved the car about 6 feet broke something in the motor turned loose. I have been trying to get it. Replaced with a new one because I know things happen sometimes with new stuff, but I’m not getting a response from Devo. It’s brand new and will not even pull the cable back in so at this point I’m very upset.
3 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Paul Paul
Waste of money
Waste of money 1 Waste of money 1 Waste of money 1 Waste of money 1 Waste of money 1
I purchased this winch to mount on my trailer. The very first time I went to engage the "free spool" clutch and use the winch, the clutch shift handle sheered off. I removed it to inspect and found that it is made of the typical "pot" metal Chinese made products are known for. I drilled the old nipple off and tapped/installed a bolt in its place. Upon trying this bolt repair I found that the tougher bolt steel now cuts through the cheap clutch material. I cannot imagine trying to pull any load with such a cheap built setup. I would highly recommend anyone looking save their money and buy a brand name winch. A few bucks saved is not worth the risk factor if you are even lucky enough to get this winch to work
5 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Jon Emily Jon Emily
Poor customer service
The 18,000 pound winch that I purchased came in with a broken part and after emailing back-and-forth with vector I was told the replacement part would be shipped to me at this point I have never received a part or any further emails in regards to making sure the part was received. I wouldn’t recommend purchasing from someone like this.
1 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Roberto Roberto
Articolo non consegnato
Buongiorno questo articolo non mi è stato ancora consegnato anche se dal sito risulta consegnato, mi potreste dare maggiori dettagli? Grazie
1 people found this helpful
Customer Service Reply: Abbiamo aperto un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via email e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Big Beard Big Beard
Crap
I installed this winch on March 18th by May 5th, 2026, the "In" Solenoid went bad. After talking to customer service, they need a video of the winch not working, and they don't have any replacement parts. Don't waste your time or Money
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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