Customer Reviews for VEVOR Electric Winch 13500lb/6123kg, Steel Cable Recovery Winch 12V, Power Winch with Wireless Remote Control, Handlebar-Mounted Rocker and Powerful Motor for Boats, UTV, ATV Wrangler Accessories

Missing Parts ! Missing all the screws Misssing roller fairlead Missing fixed hooks screws

REQUEST A REFUND OF $459.51 FOR ELECTRIC WINCH ALREADY SENDED BACK. (MISSING PARTS AND DAMAGED)

Didnt send me all the parts what trash dont buy from here

Winch arrived with package damaged and the first time I go to use the winch it’s broken and now I’ve been waiting 2 weeks on customer service. I can’t really review this winch since it’s never worked. The customer service from this company has made me not want to order anything from here ever again.

Didn't receive

Winch came damaged from the shipper(fedex) and Vevor replaced the damaged part but did not com with the controller maybe the shipper lost it due to the damage caused by them

few things failed right away so its basically a paperweigh

The package were in rough shape, inside and out. At 100 lbs, it needed a heavy duty box. Other than a minor scratches on the metal, nothing were missing. Work just fine, have not put any weight on it yet.

The Vevor 18000lb winch is heavy and quite capable. I love the wireless feature. Easy to change the batteries, although you have to order these weird batteries online (cheap). The connection from the controller, using either the wireless emitter or the long cable, is flaky. They use big pins but somehow it doesn't stay connected and I have to move the wire around to get connection. Very annoying. The switch controller (aka solenoid relay) failed within 3 weeks. This is what allows you to wind or unwind. The winch is not usable without that. Lucky for me, it failed within the 30 day warranty. The nightmare starts when trying to get service. You MUST log the "ticket" using their web interface. It is flaky. Then you cannot submit the ticket without a video of the failure... but their website doesn't allow big video. Even a 6 second video is too big.... Wasted one full evening on that. Then they asked for verification of my diagnostic twice. Once they agreed with me that the controller had indeed failed, then shipped me a replacement part...from China.... That took 3 weeks. When I received it, they shipped me the electric piece, so I had to take apart the controller to swap it. Needless to say, I had to buy another winch while waiting for all that stuff to happen so this was a PITA.

bon treuil mais et tomber en panne fonctionne en position deroulé mais ne fonctionne plus en position pour enrouler et dificle avoir une personne pour traité la garantie je l'ai achteé il y a 3 et deja en panneet peut utilisé dommage sur le papier parait bien mais pour le fonctionnement laisse a voir