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VEVOR Metal Rolling Laundry Basket with Hanging Garment Rack, Height Adjustment Laundry Hamper Cart with Basket Load and Shelf Load, Storage Organizer with Heavy Duty Lockable Wheels

Customer Reviews for VEVOR Metal Rolling Laundry Basket with Hanging Garment Rack, Height Adjustment Laundry Hamper Cart with Basket Load and Shelf Load, Storage Organizer with Heavy Duty Lockable Wheels

Customer Reviews

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193 Reviews
Reviews for Current Item
Verified Purchase
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Michele Michele
Wheels not straight
68 x 55 x 29 cm
Easy to put together but wheels are bent they screw in that is straight but wheels are not straight
0 people found this helpful
VEVOR Customer VEVOR Customer
Back wheels are terrible they have made the same way that the front wheels.
48.5 x 38.5 x 50.5 cm
The cart was just the right size however the back wheels are awful poorly made
0 people found this helpful
Booker Looker Booker Looker
back pain
68 x 55 x 29 cm
too short, have to push bent over. Otherwise, it is built really well and pushes easily.
0 people found this helpful
Pauline Pauline
Haven't Used Yet
44 x 36.5 x 55 cm
I'm a senior who lives alone and I haven't used the cart yet because I'm having a hard time trying to figure out how to get the big wheels on. Small wheels were easy but the big wheels are a different story. Instructions aren't that great.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has created. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved matters, and our after-sales team will assist promptly. Thank you for your patience.
Laura Laura
defective parts
82.5 x 54 x 35 cm
I can't in good conscience give a good review. Overall, the item has great potential and is exactly what I was looking for. But upon assembly, it became obvious that the U shape bolts did not fit properly in the flat bar that is needed to attach the basket to the frame of the wheel structure. The holes in the flat bar are just not in the right places. Upon raising the issue with the customer service they said they didn't understand the issue and needed a video instead of the photo that clearly showed the wonky fit. I eventually gave up and used zip ties instead so now the item works but at the price you pay, you shouldn't have to McGyver the assembly and the customer service should respond better as there is obviously a manufacturing issue and I can't be the first person to encounter this problem.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Betsy Betsy
.
False advertising. Online it says this can hold 100lbs, so I assumed it would be fairly sturdy. When it arrived the instructions show it's Max weight is 56 lbs. It's very flimsy and not sturdy at all.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
A A
H
68 x 55 x 29 cm
one of the wheels broke after 2 months poor quality
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Eva Eva
Se rompió el tornillo al primer uso
48.5 x 38.5 x 50.5 cm
El día que lo estrené se partió la cabeza del tornillo por la mitad, por lo que la experiencia no ha sido del todo buena. Es ancho, por lo que no pasa por cualquier puerta, esto hay que tenerlo en cuenta, en general me gustó y el tema del tornillo lo están gestionando desde atención al cliente pero creo que es importante comentarlo. Gracias.
0 people found this helpful
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Linda Linda
senior citizen
82.5 x 54 x 35 cm
The basket is ok the legs and wheels are garbage. would not get this unless you know how to weld.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.
Renee Renee
Laundromat Ownee
68 x 55 x 29 cm
Laundromat Ownee 1 Laundromat Ownee 1 Laundromat Ownee 1 Laundromat Ownee 1 Laundromat Ownee 1
These carts are terrible. I ordered 5 of them for our laundromat (rural town, not high volume). 1 was broken upon arrival. The other 4 all were trash within a week. The part where the wheel connects to the cart bent on every single one. The wire of the cart is so thin, it bends by barely touching it, We contacted the company, they refused to let us return them, the best they did was refunding $250 but the order was $436. So we lost $180 and had to buy carts elsewhere. Would not recommend.
6 people found this helpful
Elemam: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.

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