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VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

Customer Reviews for VEVOR Mechanics Tool Set and Socket Set, 1/4" 3/8" 1/2" Drive Deep and Standard Sockets, 450 Pcs SAE and Metric Mechanic Tool Kit with Bits, Hex Wrenches, Combination Wrench, Accessories, Storage Case

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Dale Dale
Pissed customer
I ordered this product and I never received it. I tried contacting the people in charge and they said it would be 7-18 or something business days. Well after 3 weeks still wasn’t even moving. I contacted them again and then they said they would refund the money which they haven’t done either. Zero stars
2 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely apologize for the inconvenience this issue has caused. We have created a support ticket to investigate and follow up on your case. Our Customer Support team will contact you via email and keep you updated throughout the process until the issue is fully resolved. Please keep an eye on your inbox and respond to our emails if any additional information is requested. Thank you for your patience and understanding.
Curtis walker Curtis walker
450 piece set
It’s nice but the ratchet broke and the socket that lets you use a different size socket snapped
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Stephen Drimalas Stephen Drimalas
Horrible delivery service.
Never received item. We'll never buy from them again. Because their delivery service is horrible.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Ben Lawrence Ben Lawrence
Consumer
Can’t rate something I never received. Reordered again and didn’t get that one either. First one was sent back to Vevor and one was sent to an address 200 plus miles from the shipping address. Vevor Customer Service only fix was a refund and reorder again.vevor gets to get their act together. Terrible Customer Service period!!
1 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Joe Joe
Never received
Never received
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Manuel Gordillo Manuel Gordillo
Mr.
I ordered a tool set for 132.00. It was never delivered but my credit card was charged the amount. My review here, on Google and Facebook is I will never order again and will never recommend any one to buy.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Paul  Jorgensen Paul Jorgensen
Cheap
Very low quality. Box wrenches are useless. Sockets don't fit correctly. Slight slippage. Will try and return!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Blade Blade
Broken Handle On Tool Box
Broken Handle On Tool Box 3
Just received and not even 5 minutes out of the box the handle broke on my tool box. I was expecting a higher quality box. Tools seem to be a good quality. Just disappointed about the box.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Kaden coleman Kaden coleman
Very cheap material. Especially the plastic box broke in the first day.
Very cheap material. Especially the plastic box broke in the first day.  3 Very cheap material. Especially the plastic box broke in the first day.  3
Box broke on the top from it own weight of the lid. Ripping down the back now. The tray is very tight and makes it hard to get the trays out it also kinda shows they move out like a toolbox not fully come out. But it’s cheap so it’s whatever I could have looked a bit better but so far 3/8 ratchet slipped on first use aswell.
3 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Gerald Wells Gerald Wells
Tool Box
Tool Box 3
Door flap came broken Need replacement Gerald Wells
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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