VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Color: Black

Customer Reviews

4 Out of 5

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232 Reviews

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Alfred

Keyboard Type: Single-sided Numeric Keypad Color: Silver Verified Purchase

This door lock has problem with solid studs. The screws provided are not suit for 35mm thickness door. I try to fix this problem with this company , but it takes really time and doesn't work.

0 people found this helpful

Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

Scott

Lock Type: Keypad Entry & Key (3 PCS) Verified Purchase

Overall, this is a very nice lock time. Will tell if it stands up to repetitive use. I’m giving it a one star because mine is pretty damaged during shipping and looks bad. The install was fairly simple and the instructions were decently written and easy to follow.

3 people found this helpful

Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

Steves Meimoun

Lock Type: Keypad Entry Verified Purchase

Ne correspond pas du tout, Je l'ai acheter pour une résidence secondaire, et j'avais pas eu encore le temps de le poser. Et je viens juste d'essayer, rt la mauvaise surprise. Très déçu

2 people found this helpful

Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.

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Peter Frey

Installer

Verified Purchase

The previous versions of this model that I got work well but this new batch that seems to be a different design does not program and does not even work so I have to return the handle set

0 people found this helpful

Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

Saubion

Serrure

Color: Silver Verified Purchase

Bonjour. À ce jour, ma serrure je ne peux toujours pas mettre le code. Il y a vraiment un problème dans le mécanisme malgré les tutos que vous m'avez envoyés et que certains je ne peux pas lire. J'ai fait tout ce que vous avez demandé. Impossible de faire fonctionner le mécanisme. À ce jour, je désire le remboursement. Cordialement fred

0 people found this helpful

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Shawn

Buyer

Keyboard Type: Double-sided Numeric Keypad Color: Black Verified Purchase

Broke after one week use

0 people found this helpful

Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.

Robert

Color: Silver Verified Purchase

Vevor deducts VAT and I have to pay VAT at pickup. Please reimburse VAT

0 people found this helpful

Customer Service Reply: We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.

Gino Neron

Keyboard Type: Single-sided Numeric Keypad Color: Silver Verified Purchase

La serrure ne fonctionne pas le cocde fonctionne mais la pine reste folle dans la serrure et la porte ne s’ouvre pas

0 people found this helpful

Customer Service Reply: Bonjour ! Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter votre boîte de réception régulièrement.

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Alfonso

Calidad muy deficiente

Keyboard Type: Single-sided Numeric Keypad Color: Black Verified Purchase

El producto llegó en tiempo y forma. Lo primero que notamos es que debajo de la leyenda de la marca "VEVOR" hay otra de muy mal gusto que resalta que es una herramienta barata, indeseable para vista exterior. Segundo, y más imprortante, los tornillos que vienen en el paquete son de muy mala calidad, la cabeza esta mal remachada y a la hora de introducir y atornillar en el huso (con un destronillador manual y sin usar mucha fuerza), se degollaron y el tornillo quedó atorado en el huso. No se pudo instalar y fue una muy mala compra que tuve que tirar a la basura.

1 people found this helpful

Customer Service Reply: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.

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Rusty

Manager

Keyboard Type: Double-sided Numeric Keypad Color: Black Verified Purchase

I haven't received this item they say it was delivered but we haven't seen it here

0 people found this helpful

Customer Service Reply: Hello! We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Water-proof Zinc Alloy, Outdoor Gate Door Locks Set with Surface-mounted Latch, Keypad and Knob, Easy to Install, for Garden, Garage, Yard

Customer Reviews

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