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VEVOR Electric Concrete Saw, 14" Concrete Cutter, 1800W Concrete Saw, Electric Circular Saw with 14" Blade and Tools, Masonry Saw for Granite, Brick, Porcelain, Reinforced Concrete and Other Materials

Customer Reviews for VEVOR Electric Concrete Saw, 14" Concrete Cutter, 1800W Concrete Saw, Electric Circular Saw with 14" Blade and Tools, Masonry Saw for Granite, Brick, Porcelain, Reinforced Concrete and Other Materials

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4 Out of 5
Based on 1156 reviews
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1156 Reviews
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Robert Mitchell Robert Mitchell
I give up!!!!!!!!!!!!
I have bought 2 of these. One from EBay and one direct from Vevor. Both were dispatched?? via Aramex. Both never arrived and were “lost”. They ere either never sent or Aramex should be properly examined by the Police. This is incompetence of the highest order. I will buy elsehere
1 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Roger Roger
Just bad customer service
Too slow response.. to cancel my order . So I have to cancel to return.. I ordered. 2 item because the 1st one I didn’t use coupon so I order a new one with coupon to get it cheaper. And your system don’t have cancel order. So I chat with customer service right after ordered 2nd one. But u said it ship already :( really at 11pm?
2 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Dan Dan
Project Manager
The saw performed poorly. It is not powerful enough for simple cuts in sidewalks or curbs. The engine would stop as if the blade was binding on basic cuts, but no undue pressure was put on the blade. The wires in the gfci housing came loose, the saw stop button stopped working, and the blade dulled completely after 2.5 days of intermittent use. We had to buy a $180 blade locally just to finish the job and we aren't out of the woods yet. Vevor customer service doesn't take any responsibility, just says that "blades are consumable" as if we are idiots-- no integrity as a company. If you have anything more than 1 cut, spend the money to buy a gas-powered saw or a better electric one and thank me later.
3 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
Alex Alex
It's not 15 A.
3200W 15A? Also they don't have return They saying they have 30 days return policy Customer service only response not return doesn't help you to figure out your problem. Worst online shopping experience ever!
1 people found this helpful
Customer Service Reply: Hello, there, Thank you for your patience and understanding as we work through your recent concern. We want to assure you that we are actively addressing your issue and are committed to finding a satisfactory solution. During this process, we kindly ask you to keep an eye on your ticket or email for updates. Our dedicated team is working diligently to resolve this matter as quickly as possible, and we will keep you informed of any progress.
Peter Peter
Mr
Terrible saw. Would not cut more than a few minutes. We had to go rent a saw to do the job. I asked if I could return it but they said I needed to go back to the job and take a video of the saw failing. I don't have any extra concrete to cut to take a video so I am just stuck with a bad saw.
1 people found this helpful
Customer Service Reply: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
José Ignacio Gutiérrez José Ignacio Gutiérrez
Ing.
El producto trabaja bien pero el vendedor no da factura válida en México. Cuidado si te interesa cumplir con los impuestos en México.
0 people found this helpful
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