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VEVOR Electric Concrete Saw, 14" Concrete Cutter, 1800W Concrete Saw, Electric Circular Saw with 14" Blade and Tools, Masonry Saw for Granite, Brick, Porcelain, Reinforced Concrete and Other Materials

Customer Reviews for VEVOR Electric Concrete Saw, 14" Concrete Cutter, 1800W Concrete Saw, Electric Circular Saw with 14" Blade and Tools, Masonry Saw for Granite, Brick, Porcelain, Reinforced Concrete and Other Materials

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Gary Wandell Gary Wandell
Review
It keept poping a 20A curcit breaker so i installed a 30A curcit breaker an it keeped poping it, the the GFI on the cord failed.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Greg Jones Greg Jones
Owner
Saw broke ! The head unit failed after 5 weeks of operation. Will not recommend for durability! Thanks
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Gurdeep singh Gurdeep singh
Mr
This machine trips breaker even over small load. It needs 3200w what do i need to carry with at site for that much wattage.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jonas.f Jonas.f
Betonsäge
Das ist meine zweite Bewertung da so wie es aussieht vevor sie erste gelöscht hat. Beim auspacken ist uns schon aufgefallen das, dass blech für die Höhe und Führung der säge total verbocgen war. Somit keine geraden und präzise Schnitte möglich. Nach nur 3 schnitten ist schon ein Wasser Anschluss für die kühlung gebrochen. Keine Kaufempfehlung
0 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Problem umgehend behoben wurde. Bei weiteren Fragen können Sie sich gerne erneut an uns wenden.
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Blossom Blossom
Ms
This items advert was VERY misleading The photographs had no indication of size or weight. When received it was HUGE and could not be lifted out of the box without assistance. The weight was not given and the only indication of its difficulty to use was a review AFTER I purchased that said " I required a hoist to use the machine safely" I applied to return the item as its weight rendered it "un fit for purpose " but it was not acceptable to Vevor. A 60 euro refund was offered. A loss of over 150 euros. It is Vevor's loss as I will not buy from them again.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Kay Kay
Damaged parts on delivery
I had 2 deaths in the family since I received the saw. Interior Styrofoam was very damegd as if previously opened. Took 3 months to first take out and install blade, but not use. When testing blade turning, turns out mounting hub and blade to not seat straight. Unsure which part is bad or both. I feel I chose the wrong brand. Online there is talk of the return policy, but no copy of tge actual return policy. Waiting to see if they qill make this right.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Robert Mitchell Robert Mitchell
I give up!!!!!!!!!!!!
I have bought 2 of these. One from EBay and one direct from Vevor. Both were dispatched?? via Aramex. Both never arrived and were “lost”. They ere either never sent or Aramex should be properly examined by the Police. This is incompetence of the highest order. I will buy elsehere
1 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Roger Roger
Just bad customer service
Too slow response.. to cancel my order . So I have to cancel to return.. I ordered. 2 item because the 1st one I didn’t use coupon so I order a new one with coupon to get it cheaper. And your system don’t have cancel order. So I chat with customer service right after ordered 2nd one. But u said it ship already :( really at 11pm?
2 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Dan Dan
Project Manager
The saw performed poorly. It is not powerful enough for simple cuts in sidewalks or curbs. The engine would stop as if the blade was binding on basic cuts, but no undue pressure was put on the blade. The wires in the gfci housing came loose, the saw stop button stopped working, and the blade dulled completely after 2.5 days of intermittent use. We had to buy a $180 blade locally just to finish the job and we aren't out of the woods yet. Vevor customer service doesn't take any responsibility, just says that "blades are consumable" as if we are idiots-- no integrity as a company. If you have anything more than 1 cut, spend the money to buy a gas-powered saw or a better electric one and thank me later.
3 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
Alex Alex
It's not 15 A.
3200W 15A? Also they don't have return They saying they have 30 days return policy Customer service only response not return doesn't help you to figure out your problem. Worst online shopping experience ever!
1 people found this helpful
Customer Service Reply: Hello, there, Thank you for your patience and understanding as we work through your recent concern. We want to assure you that we are actively addressing your issue and are committed to finding a satisfactory solution. During this process, we kindly ask you to keep an eye on your ticket or email for updates. Our dedicated team is working diligently to resolve this matter as quickly as possible, and we will keep you informed of any progress.

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