Reviews for VEVOR DWC Hydroponics Grow System, Hydroponic Growing System, Deep Water Culture 5-Gallon 4 Buckets, DWC System with Air Pump, Air Stones and Water Level Device for Leafy Vegetables

Jeff

Dissatisfied Customer

Verified Purchase

This is a one star rating due to the lack of follow thru with customer support after the sale. Product was received with missing parts which make this system unusable. Upon contacting customer service and providing all documentation and photos, I was promised to receive the missing items within 15 - 20 days. The items never were received. Checking to follow up on the items and my service ticket is no longer active.

1 people found this helpful

Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

Michael W. Stacks

Sucks

Verified Purchase

I've had it going for almost a month and the pump quit today. Customer service is no help. I am now looking for a replacement pump. This is not good customer service.

0 people found this helpful

Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

Cj

Manager

Verified Purchase

Bought unit and water pump went out only after bout an hour. Contacted customer support and they asked for a video. So I sent video of unit and what it was doing then they closed the case and never responded. Wound not recommend nor will I ever buy from them again. Horrible experience all around.

2 people found this helpful

Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

Customer Reviews for VEVOR DWC Hydroponics Grow System, Hydroponic Growing System, Deep Water Culture 5-Gallon 4 Buckets, DWC System with Air Pump, Air Stones and Water Level Device for Leafy Vegetables

Customer Reviews

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