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VEVOR Dog Wheelchair for Back Legs, Adjustable 2 Wheels Pet Wheelchair, Lightweight Dog Cart with Shock-Absorbing Wheels, Mobility Support Wheel Chair for Disabled Injured Dogs up to 10kg , X-Small

Customer Reviews for VEVOR Dog Wheelchair for Back Legs, Adjustable 2 Wheels Pet Wheelchair, Lightweight Dog Cart with Shock-Absorbing Wheels, Mobility Support Wheel Chair for Disabled Injured Dogs up to 10kg , X-Small

XS
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Customer Reviews

4 Out of 5
Based on 131 reviews
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131 Reviews
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debrano1954 debrano1954
How to get a refund
L
How to get a refund 1
Bought July 16 and it doesn't fit our dog. It puts too much weight on the front of her and she can't walk How do I send this back and get a refund?
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
robin.rowe99 robin.rowe99
Does not honor return policy
M-Upgraded
Not happy with this dog wheelchair. Ask to return because our dog was walking better. But you would not let me return it now we are wasted over a hundred dollars on something we have no use for. Your return policy sucks
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We're sorry to hear that you experienced an issue with the product. We're glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don't hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Lance Lance
Close, but not quite right
L
Hard to get dog into. Needs buckets for harness. The back leg support sags too much. Needs to be more supportive. The frame and wheels are very sturdy though!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Steven Michalak Steven Michalak
Dog owner
L
It's broke I went ahead of few months I saw pictures back chatting with you all I'm hoping to hear back and get a new one mail to me at my address in Golden Colorado
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mia Mia
Hunderollstuhl
S
Leider war der Rollstuhl für unseren Mops viel zu klein schade.
0 people found this helpful
John S. John S.
Decent quality pieces - process of adjustment was ABYSSMAL
M
I wanted to like this as it was to provide some additional mobility to my elder Pug who is having some issues walking - however, the sheer amount of frustration with the straps felt like I was submitting my little man to torture - he was CLEARLY unhappy throughout the process. The harness seems like decent quality and the wheels spin easily - but the process of adjusting is an absolute nightmare, and one I will not be subjecting my pug to again.
0 people found this helpful
AIZAC AIZAC
Fauteuil roulant chien
S
Produit conforme à mes attentes
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Percy Percy
Ms.
L
It's very fussy and hard to get the dog into, so for an injured dog who can't stand for long, it takes too long to get him into the apparatus.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Danka Jovanovic Danka Jovanovic
Very bed customer service
XS
I try to exchange for size up. The response from customer service was that I should reed the description before I buy. That was it. Horrible response especially when you have a dog with special needs. I will never buy from this company ever.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Debra S Edwards Debra S Edwards
Owner
XS
Never got it
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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