Customer Reviews for VEVOR Heat Press 38x38 cm Heat Press Machine Industrial Quality Power T Shirt Heat Press Sublimation Machine Clamshell Heat Press Machine for T Shirts

Had this heat press for 3 months and it overheats. Burnt up the cover I had on it and everything. Contacted support pver 10 days ago and of course they only reply in the middle of the night so it is still unresolved. First tried to tell me it was a fuse when mine us clearly fine and that it would take 15 days to get me a new one. After I went back and forth fir days about how my fuse was fine they're trying to say it's the instrument panel that also has no issues. They've tried to offer $25 and $76 instead of FIXING the issue for a $260 item I just got 3 months ago. Idk why I keep messing with them bc their customer service is absolutely shit.

Press wouldnt stay closed anymore after about 2 years of use

I bought this heatpress last month and it is no longer working. I tried reaching customer service but it is hard as they do not have service number. Overall dissatisfied with this product.

I purchased this heat press machine hoping for reliability, but after just a few months of use, it completely stopped working. Despite reaching out to the company for assistance, they failed to provide any meaningful support or resolution. Their customer service was unhelpful, and I felt completely ignored. If you're looking for a long-lasting product and a company that stands behind what they sell, I would strongly recommend looking elsewhere."

My wife is disabled and unable to use this machine. After many emails, they offered me $80 creditor a brand new machine. This is crazy! I guess they don’t stand behind their products!!!

This product never worked since day 1, I was sent a cable to replace by myself at home, which I did and the problem persisted. Now I've been offered a 26 dollar refund for a machine I paid 289. This is a joke

DO NOT BUY! I have had this heat press for 3 weeks and it started malfunctioning i reached out to customer service and send in proof of what it started doing and they only want to refund me $42 and giving me the run around of why i should not return. Everything was going great with customer service they were answering the same day no problem until i started asking questions and wanted to clear up things. They were thinking they had me with the $42.00 refund. Now they do not want to respond. Mind you i am going to launch my business this upcoming Friday and now i am stuck with a heat press that is not working properly. DO NOT BUY! DO NOT BUY!

Purchased this unit and never got it to work at all. Won't calibrate. Doesn't get hot over 240 degrees. Useless and no customer service whatsoever. I'll never buy from these clowns again.

Worst experience ever. After 2 weeks of "Out for Delivery" we finally got Vevor to start the process of a refund which did eventually come. The delivery company "Piggy" is super unreliable and has many complaints. Avoid, look elsewhere or finance something really nice like we did ;) The way Vevor handled this whole thing was terrible and we will have to reconsider any future purchases.

This product is trash. First of all it takes a good 10-20 minutes for it to even warm up. There’s a suction when you lift up the lever after the heating time goes off so the press losebd on the shirt. And on top of that it has gone out in less than 6 months, I’ve already tried to different brands of the same fused I received from the machine and customer services is a joke, one response per 24 hrs in the last 2 days. I will be getting a refund and going with another brand. This press has not been good from the start!!