Customer Reviews for VEVOR Heat Press 38x38 cm Heat Press Machine Industrial Quality Power T Shirt Heat Press Sublimation Machine Clamshell Heat Press Machine for T Shirts

I’ve had this machine since Sept of 2025. It has been broken for over a month and I’ve tried SEVERAL times to get this resolved. I’ve sent in videos and pictures to prove my issue. There has been ZERO resolution. The connection wires to the off/on switch burnt up. This could have cause a fire in my home. If I could give this machine and this company zero stars I would!

UPDATED 10/5/2026 Barely a year later and an inner mechanism has melted. I am incredibly grateful it did not cause a fire. Their solution? "You are outside of warranty but as a goodwill faith gesture you can pay $94 for a new one" That is a laughable response and I don't think I would even feel comfortable using their press anymore anyways. DO NOT RECOMMEND. Original Review Love this heat press. There are a couple cold spots at the back but overall it’s a great press. Love the slide out feature and the blue color.

Bon le produit n'est pas bon, les fixations ce sont cassé après quelques mois d'utilisations rendant la machine inutilisable car on ne peux plus mettre de pression, le haut de la presse remonte ( voir photo ). Avant que ça ne casse , utilisation difficile car l'angle ne laisse pas la place de mettre bien ces t-shirts, pulls etc... et les mousses du dessous seront vos pires ennemies à ne jamais être en place. Le téflon intégré s'arrache pouvant laisser des traces due à des plis pendant le pressage ( j'ai du rajouter des aimants voir photo ). Je déconseille même si le prix est très attractif.

The press arrived fast and it was as described in the add. But it is not working. It worked for 2 weeks, but the press doesn't respect the target heat and keeps heating even after passing the temperature fixed on the board. Then, it just completely stopped heating at all. Also, the timer is not starting all the time when I lower the handle to press. Overall, it seems like the product I needed, but it as a quality problem and I just can't use it. Small note, that might have been a delivery accident, but a corner of the press outter shell was bended a little, like it was hit in transport* Simon

I have bought two of these exact ones and they both stopped working right after the warranty expired. Which would be a year later. There is no customer service number to call only via email and that really didn’t help me with anything.

Currently UNABLE to use my BRAND NEW product because the press WILL NOT fully close!!!! Have contacted customer service about receiving a replacement (which is preferred) or a refund and they take forever to respond 😞. The problem IS NOT as simple as “turning the handwheel” which is what I was told to do from the customer service rep.

Prensa não aquece e até o momento sem solução, é um absurdo esse suporte pós venda

It's a piece of crap, don't waste your money the press do not heat properly and I wasted a lot of tshirt because of it. The client service is even worse they take forever to answer and they only say my demand was marked as urgent and nothing still dont have my refund.

La compré tengo 1 mes de haberla pedido la he usado 3 veces y ya se ha dañado no cierra la bandeja automática he escrito porque se supone que tiene garantía y he escrito 5 veces no me dan respuesta y no tienen número de teléfono solicito la devolución de mi dinero o el cambio de la maquina

Máquina incapaz de fijar correctamente los DTF. Abrimos una reclamación desde el primer día y, casi dos meses después, seguimos sin solución. La atención al cliente se limita a correos con respuestas cada 24-48 horas, alargando el proceso indefinidamente. He perdido completamente la confianza en la marca y ya no quiero ni reparación ni sustitución, solo la devolución del importe. Muy decepcionada con el producto y con el servicio postventa.